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Lost all boosters
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ISN'T TAKING A CUSTOMERS MONEY IN EXCHANGE FOR "YOUR PRODUCTS", ONLY TO CONSIDER IT "NOT YOUR PROBLEM" WHEN THE CUSTOMERS DON'T GET WHAT THEY "PAID YOU FOR" A FORM OF ABUSE?!?
NOT TO MENTION EXTREMELY UNETHICAL, IT IS AN ABUSE OF POWER, ABUSE OF TRUST, ABUSE OF LOOP HOLES/EXCUSES, ABUSE OF BLAMING OUTSIDE SOURCES/TECHNICALITIES FOR INTERNAL MISTAKES, INEPTITUDE &/OR LAZINESS?!?!
WORST OF ALL OF THESE OUTRIGHT AND DIRECT ABUSES OF YOUR CUSTOMERS IS WHAT APPEARS TO BE A COMPANY LACKING ANY CARE OR COMMITMENT TO BUSINESS ETHICS, CUSTOMER SERVICE, QUALITY PRODUCTS,TECH SUPPORT & CUSTOMER RELATIONS!!?
THIS WAS THE FIRST TIME I HAVE BEEN TRULY DISAPPOINTED IN OR EVER SAID A BAD WORD ABOUT KING BUT AFTER READING THE CSR RESPONSE SHOWN BELOW, IT HAD TO BE SAID & I SINCERELY HOPE THIS IS READ & RECTIFIED ACCORDINGLY!
SINCERELY & RESPECTIVELY,
MICAH KING
micahking76@gmail.com
LONG TIME DEDICATED CUSTOMER & REGULAR PLAYER OF
CCS, CCSS, FHS, SFHS, & PB
QUOTE FROM KING STAFF JOHNNY RYALLON MESSAGE BOARDS:
"As mentioned, if boosters are purchased then of course, as the player is at a financial loss then we will look to put the items back in their game however for time spent playing the game, this is voluntary, its your choice and not something we are responsible for.
Kind regards,
Johnny
- See more at: https://care.king.com/en/candy-crush-saga/lost-all-boosters-again-914190976#sthash.1mgWArLa.dpuf
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I think you'll find that they only handle and replace items which have been purchased and not any items won in game (as stated in their T&C's). I've made a purchase where I didn't get my extra boosters and unlimited lives, I made a post and got a private contact from a moderator who handled my issue. If the same thing has happened to you, I'd suggest to make a post stating so it can be picked up.ISN'T TAKING A CUSTOMERS MONEY IN EXCHANGE FOR "YOUR PRODUCTS", ONLY TO CONSIDER IT "NOT YOUR PROBLEM" WHEN THE CUSTOMERS DON'T GET WHAT THEY "PAID YOU FOR" A FORM OF ABUSE?!?
NOT TO MENTION EXTREMELY UNETHICAL, IT IS AN ABUSE OF POWER, ABUSE OF TRUST, ABUSE OF LOOP HOLES/EXCUSES, ABUSE OF BLAMING OUTSIDE SOURCES/TECHNICALITIES FOR INTERNAL MISTAKES, INEPTITUDE &/OR LAZINESS?!?!
WORST OF ALL OF THESE OUTRIGHT AND DIRECT ABUSES OF YOUR CUSTOMERS IS WHAT APPEARS TO BE A COMPANY LACKING ANY CARE OR COMMITMENT TO BUSINESS ETHICS, CUSTOMER SERVICE, QUALITY PRODUCTS,TECH SUPPORT & CUSTOMER RELATIONS!!?
THIS WAS THE FIRST TIME I HAVE BEEN TRULY DISAPPOINTED IN OR EVER SAID A BAD WORD ABOUT KING BUT AFTER READING THE CSR RESPONSE SHOWN BELOW, IT HAD TO BE SAID & I SINCERELY HOPE THIS IS READ & RECTIFIED ACCORDINGLY!
SINCERELY & RESPECTIVELY,
MICAH KING
micahking76@gmail.com
LONG TIME DEDICATED CUSTOMER & REGULAR PLAYER OF
CCS, CCSS, FHS, SFHS, & PB
QUOTE FROM KING STAFF JOHNNY RYALLON MESSAGE BOARDS:
"As mentioned, if boosters are purchased then of course, as the player is at a financial loss then we will look to put the items back in their game however for time spent playing the game, this is voluntary, its your choice and not something we are responsible for.
Kind regards,
Johnny
- See more at: https://care.king.com/en/candy-crush-saga/lost-all-boosters-again-914190976#sthash.1mgWArLa.dpuf
