Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎬️ Video ads disappearing or not available
Answers
-
Hello,
I have noticed a lot of my family who plays candy crush has the option to watch an ad for extra moves at the end of a game that they lost. I don't have that option and was wondering why? I have tried using a different kind of phone, or tablet, and nothing. Is it a bug that can be fixed??
-
Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
For more Info Here
-
Hello @loufk🤗 Hearty Welcome to our sweet King Community!
Receiving Ad videos does not depend on the device we use! And, it is not a bug either!!
It is a feature that is still in testing!! The testing features are sent to few groups of players for few periods of time. Once the timing period is over for the group, the feature will be moved to different groups. That is the reason your friends and family have the Ads but, you don't!!
The players who receive the Ads are not handpicked by the Candy game Studio team. It is a computer generated list that goes out automatically!!
But, no need to worry!! You too will receive them, but only a matter of time!! I have been playing the game from 10 years, and I still do not have the Ads!! So, as players, all we need to do is -- keep the app up to date, make sure there is enough free space on device memory and you stay active in the game.
If you have any questions, please post back by typing in the blank box given below🍫🍫
-
