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how to restore all the level progress in candy crush saga.I was not connected to facebook.

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️

    Hi Leah- I will send you a private message, please check for the envelope. Thanks!
    Flag · Helpful Sweet Love Haha
  • Michelle_Parker
    Michelle_Parker Posts: 1 Newbie
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    I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️

    Hi @Cezdiamond! Can you please message me too? I was at about level 500+ When it took me back to level 1! I've tried logging out and logging back in and have tried logging out of Facebook as well but still nothing! I don't think I ever connected it to Facebook or email in the past. Can you still help me ? I really don't want to start over
    Flag · Helpful Sweet Love Haha
  • Kowens
    Kowens Posts: 2 Newbie
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    I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️

    Please help me restore my levels as well. At was at 1000 and something and all of sudden I'm back at level1!! I wasn't logging in through Facebook.
    Flag · Helpful Sweet Love Haha
  • Trisha_Hughes
    Trisha_Hughes Posts: 1 Newbie
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    I have this problem too, is there anyway I can have my progress restored please?

    Flag · Helpful Sweet Love Haha
  • Oilersgirl13
    Oilersgirl13 Posts: 1 Newbie
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    I'm having this issue too! It's not recognizing my email and I'm back to level 1! Please help! 

    Flag · Helpful Sweet Love Haha
  • andifandino
    andifandino Posts: 2 Newbie
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    @Cezdiamond I have this problem too! Please send me a message :( I lost all my progress and i wasn't using an email. I tried backing my progress up by logging into Facebook but got moved back from level 700+ to level 65! :( Please help.

    Flag · Helpful Sweet Love Haha
  • Catie-2
    Catie-2 Posts: 1 Newbie
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    Having a similar problem. Was at level ~296, had 126 gold bars. Got a new phone no gold bars or bonus candies. I was not logged in with Facebook or via email. Can you help?

    Flag · Helpful Sweet Love Haha
  • Theresa_Daly
    Theresa_Daly Posts: 5 Level 2
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    I'm thinking there must be no way to correct this.  I never received a response and nobody ever wrote here to say they did or did not get their level restored.  I just gave up jelly.  Luckily I was connected to facebook for candy crush.  It would no longer open on Windows 10 so I downloaded an android emulator (amiduos) so I can still play on my pc.

    Flag · Helpful Sweet Love Haha
  • AleBrossi
    AleBrossi Posts: 1 Newbie
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    hi! @cezdiamond could you please help me too? I lost all progression, and everything was just reset to level 1. 

    Flag · Helpful Sweet Love Haha
  • Jia_Liu
    Jia_Liu Posts: 1 Newbie
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    Hi, can you help me restore my levels too? I synced before I had to delete the game my iPhone 6s. Reinstalled last night, synced to FB, and it is back to level 1. I tried the enter email, it couldn't find any of my email. 

    Thanks

    Flag · Helpful Sweet Love Haha
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