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My computer running the latest version of Windows 10 is not receiving all the available levels?

ScooterpieScooterpie Posts: 2,711 Legend
in Support

My computer running the latest version of Windows 10 is not giving me the newest levels in Candy Crush? I have only received up to level 3590. I understand that with a Windows 10 computer I should receive up to level 3650. What could be causing this problem?


The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them. – Sir William Bragg



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  • Hey! Would you like to give us your opinion?

  • ElsaElsa Posts: 31,109 Superstar
    Accepted Answer

    Hi Scooterpie, thank you for writing us here at King Care.  Are you still having this issue?  Are you using the app that Windows 10 came with?  If so then you need to go to the Mircosoft app store (shopping bag icon) and install the app from there.  I had this happen to me once too.  I have a laptop and desktop.  The desktop had all the levels but the laptop didn't.  It was suggested that I check to see if I had installed the app from the store and I hadn't done it.  Once I installed the game from the app store it worked.  So try that to see if that's the issue.

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  • ScooterpieScooterpie Posts: 2,711 Legend

    Hi Scooterpie, thank you for writing us here at King Care.  Are you still having this issue?  Are you using the app that Windows 10 came with?  If so then you need to go to the Mircosoft app store (shopping bag icon) and install the app from there.  I had this happen to me once too.  I have a laptop and desktop.  The desktop had all the levels but the laptop didn't.  It was suggested that I check to see if I had installed the app from the store and I hadn't done it.  Once I installed the game from the app store it worked.  So try that to see if that's the issue.

    Thank you Elsa. Yes, I can play all available levels using the Microsoft app. I still am not getting the new levels on my browsers. This is wonderful to be able to play all levels. Thank you very much!


    The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them. – Sir William Bragg



    Flag · Helpful Woah! Sweet Love Haha
  • ElsaElsa Posts: 31,109 Superstar

    Scooterpie, that's great that installing the app worked for you.

    ✨ ✨

    ⭐️ Join our first Player Community Virtual Event! ⭐️

    My Once upon a time... stories index page
    A guide to help you locate the different areas in the community!

    ✨ ✨

    Have any good ideas to help improve your game?  Master list of ideas for our King games

    ✨ ✨

    Flag · Helpful Woah! Sweet Love Haha
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