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Game not loading on Facebook

Carol_Bogrett
Carol_Bogrett Posts: 5 Level 2
in Support

game not loading - stops at blue/pink screen and nothing - use chrome - through fb - and cleared everything been going on all weekend - even set computer back from new updates 

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Answers

  • Carol_Bogrett
    Carol_Bogrett Posts: 5 Level 2

    im having the same problem think it been called Blue Screen of Death really is frustrating 

    yes thats it the blue screen of death !!!!
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  • Ron_Walters
    Ron_Walters Posts: 6 Level 2
    edited September 2018

    i'm having the same issue - why can't someone fix this?

    same thing all day.
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  • KirkCov
    KirkCov Posts: 1 Newbie

    Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    This was happening to me too over the last 3 days. Seems like my laptop had blocked cookies from Candy Crush Saga. Once I allowed them, the game loaded. Hope this helps.
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  • Siriporn.D
    Siriporn.D Posts: 0 Newbie
    edited September 2018

    Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I updated Chrome to version 69.0 but result still the same. what should I do next. pls recommend
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  • Bonnie_Braid
    Bonnie_Braid Posts: 1 Newbie

    Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I am using Version 69.0.3497.100 (Official Build) (64-bit) I loaded game room and can play by going there for now.
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  • Ray_Faulder
    Ray_Faulder Posts: 3 Newbie

    ok Tried something just now and it worked. Chrome update blocked the cookies Click on the lock pic and allow cookies . it works

    Lock pic ? Where..please explain, thanks
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  • Ray_Faulder
    Ray_Faulder Posts: 3 Newbie

    so figured my problem - tried what Kamlesh said that cookies were blocked  - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!

    Lock pic ? Where..please explain, thanks
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  • Patti_Reneau
    Patti_Reneau Posts: 1 Newbie

    so figured my problem - tried what Kamlesh said that cookies were blocked  - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!

    Yes please explain I can't find a lock....
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  • Linda_M_Long
    Linda_M_Long Posts: 1 Newbie

    Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I'm using Firefox and E with no success. I have updated Flash and checked to ensure my cookies were enabled to no avail. It will not load.
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  • philo18
    philo18 Posts: 1 Newbie

    Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    game goes as far as loading but don't move no further so frustrating
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