try some troubleshooting tips by following the steps on this link:
I would also like you to please check if you
have the most recent version of the game.
On Android, Go
> application settings > manage application, then tap on the app.
It'll say the version you are running under the name.
> application settings > manage application,
On Apple, Go to the App store > click on the game app, and it will say it under the name.
App store > click on the game app,
Your game version should be 1.139.0.
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