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The board is still shaking

ChrisSSChrisSS Posts: 13 ✭✭
in Support
I posted about this a couple of months ago and see where people were complaining about it in March as well. The board shakes so much sometimes that it makes me nauseous and I have to turn away. Is there any way this will be fixed? I'm not going to be able to play much longer. I come to play to relax and it's gotten really bad.....

Comments

  • ElsaElsa Posts: 18,591 Superstar
    Hi @ChrisSS, where are you playing the game - mobile or computer?  You might want to clear the history on either.  If you are on a mobile device, try shutting it down, wait 10 seconds and then reopen.  Open the game and see if that worked.  

    I just did a search here to see if anyone else has reported it and you did report this exact same thing back in September so how did you get it to stop the last time?
    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here. 

    ❤️ Please check out the stories that I created here.


  • ChrisSSChrisSS Posts: 13 ✭✭
    I play on Facebook on my computer. When I play on my phone, it doesn't do it. I didn't do anything, it just stopped, but has started again. 
  • ElsaElsa Posts: 18,591 Superstar
    Hi @ChrisSS, that is strange that you are the only player experiencing this.  I wish that I had a resolution for you but maybe some players might have this too and just didn't write about it.  Hopefully if someone else had this they will respond and we'll both have the answer on how to fix this.  If I come across anything at all, I will come back here and let you know.
    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here. 

    ❤️ Please check out the stories that I created here.


  • ChrisSSChrisSS Posts: 13 ✭✭
    edited December 2018
    Someone named Kelly mentioned it on March 16th as well. Thank you for trying to help. 
  • ElsaElsa Posts: 18,591 Superstar
    I @ChrisSS, I wish that someone else had that problem and found a solution.  Sounds terrible to say that but I wish that we could resolve your problem.
    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here. 

    ❤️ Please check out the stories that I created here.


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