Lost levels due to FB SYNC

candy_marscandy_mars Posts: 2
Hi. I was on level 3571 and I did a FB SYNC to save progress and lost all levels and went to 2526 now. Is there a way to retrieve the lost levels? Pls help 

Answers

  • firebombmarkusfirebombmarkus Posts: 4,894 Superstar
    Hi @candy_mars Welcome to the Community!

    I am sorry to see that you are experiencing problem. Please follow this link, you may find solution there https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

    If not, let me know, and we will forward your issue to our Community Manager to see what they can do.

    Have a great day!
    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
  • candy_marscandy_mars Posts: 2
    Thank you firebombmarkus 

    But that doesn't help resolve my issue.. i haven't saved it before n now due to FB sync have lost all levels.. is it possible to restore candy crush data through itunes back up? 
  • firebombmarkusfirebombmarkus Posts: 4,894 Superstar
    I am not sure about this issue. @Elsa do you have an idea about this issue? 
    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
  • ElsaElsa Posts: 16,029 Superstar
    Thanks @firebombmarkus for responding and yes @candy_mars I can help you with that.  If you scrolled all the way down to the last paragraph it reads:

    "What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problem with my game" and then "Game didn't save"

    The "here" hyperlink will take you to a contact form which you will then complete and as the paragraph above suggests you will select "problem with my game" and then "game didn't save".  Then you will type in your comments saying that you weren't playing through Facebook but now have an account.  Give them the level where you were at and they can manually go in and add your progress back. Here is the contact form link:  https://soporto.king.com/contact

    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
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