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Hi @pennyrudni, I am going to ask you to complete the contact form here: https://soporto.king.com/contact
They can manually go into your account to see what happened to the gold bars.
Hi @markusegidio, For now, the King Community is only available in English, so we encourage you to remain with that language. You can use online translators if your English is not good enough but please refrain from posting in any other language. This message is being closed out so I suggest that you start a new message in English. A second option is that you can complete the contact form from this link: https://soporto.king.com/contactHi @Tara79, Thanks for posting here in the community. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
