Landed On Jackpot, but did not receive the prize

brannume2003 · December 2018

please see pics. I landed on Jackpot, but didn't receive Jackpot winnings

_Elsa_ · December 2018

Hi @brannume2003, thank you for posting here in the community. I will forward your message to the Community Manager but she won't see it until tomorrow. I have seen this happen with a couple of other players too.

_Elsa_ · December 2018

Happy Holidays to you too! It's creeping up too fast!

_Elsa_ · December 2018

Hi @brannume2003, thank you for posting here in the community. I will forward your message to the Community Manager but she won't see it until tomorrow. I have seen this happen with a couple of other players too.

brannume2003 · December 2018

Thanks Elsa for all your help. Happy Holidays to you.

_Elsa_ · December 2018

Happy Holidays to you too! It's creeping up too fast!

bmfy02 · December 2018

This has happened to me twice now in the long time that I’ve been playing this game. The first time was a long time ago and I couldn’t figure out anyone to talk to about it and now it’s happened on Tuesday 12/11 @3:40 or so. I find it fishy that it would happen both times I’ve won and super disappointed that Candy Crush would do that considering the money I’ve spent over the years!

Cezdiamond · December 2018

Hi @brannume2003 I can see that our customer care team has compensated you for these rewards

@bmfy02 I have added some goodies to your account as a gesture of goodwill for this!

ChrisSS · December 2018

I just came in to see if this happened to anyone else. It happened to me too, but didn't think of taking pictures.......

_Elsa_ · December 2018

Hi @ChrisSS, please keep the print screens in mind when you hit the Jackpot again and don't get what you are supposed to get. If you need any help creating a print screen, you can follow the steps on this link: https://www.take-a-screenshot.org/

ChrisSS · December 2018

If I had thought about it, i would have done a snipit/printscreen and attached it to my post, but didn't think of it. I've been playing for years and that was the first time I ever hit the jackpot, so not thinking it's going to happen again.......

_Elsa_ · December 2018

Well now you know for future - always do print screens of everything, no matter what!

doreenvillarreal · December 2018

This just happened to me too last week!!! It is so disappointing!

Landed On Jackpot, but did not receive the prize

Best Answers

Answers

Categories