Oh where, oh where has my free spin gone?

Hi all, I need all of you to please try some troubleshooting to see if it can be resolved.  Since I don't know whether you play on mobile of computer I will give links for all of them.  If your mobile device is not listed, please let me know and I'll try to get you the troubleshooting link.  Also please make sure that you have the most recent version of the game and if playing on mobile make sure that you have updated to the most recent operating system.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device