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Booster videos won't play on iphone

12467…17

Answers

  • _Elsa_
    _Elsa_ Posts: 37,319
    Hi guys, I am starting to see this on my iPhone XR too.  The video opens but then it freezes!  I am going to tag @Cezdiamond who is the Community Manager for this game.  She did write above that they are looking into it but now I see that more ar writing and I am also having this problem. 
  • rrudolphu2
    rrudolphu2 Posts: 8

    Level 2
    edited January 2019
    @Gregg : take a look here. Elsa is also having that issue now;  she tagged the Communiry Manager in the above post. Hope we can have some news soon.
    Bye and greetings from Chile! 
  • Gregg
    Gregg Posts: 84

    Level 3
    edited January 2019
    Thanks for the info @rrudolphu2 --Agree! And greetings from Albuquerque New Mexico 🇲🇽 ☺ @Elsa, Please reveiw all the activity on my posts regarding this issue...several are awaiting a fix to this issue. Thanks
  • _Elsa_
    _Elsa_ Posts: 37,319
    Hi @Gregg, please be patient because they do have a priority fix list and I don't know where this falls on the list.  I just play lots of their games so if one doesn't work I just go on to the next.
  • Gregg
    Gregg Posts: 84

    Level 3
    Thanks @Elsa I just had not received any recent updates on this, and I mainly play Candy Crush Sega where I encounter the video error on a regular basis. Glad to hear it's being looked into. Thanks for your response & the update.
  • Loremor
    Loremor Posts: 9

    Level 2
    Same thing happens to my iPhone 7 in ALL King games that have the watch video option. Not only Candy Crush Saga. 
  • baffleman
    baffleman Posts: 2

    Level 1
    Experiencing the same issue as are a few other friends...getting the black screen is such a waist of time... just don’t offer the option anymore. Surprised to read that this bug so low on the priority list considering it should generate revenue for the company 
  • yvonneckidd
    yvonneckidd Posts: 2

    Level 1
    Hey what’s the resolution to this please? Outstanding for so long now. My patience is running out! 
  • rrudolphu2
    rrudolphu2 Posts: 8

    Level 2
    edited January 2019
    Hi everybody....anyone has experienced a solution for this issue lately ? Since yesterday, every video ad that has been triggered in my Android Candy Crush had played smoothly from start to end. 

    Hope the final soltuion/fix has been implemented.

    Bye !!

  • pinkchampers
    pinkchampers Posts: 11

    Level 2
    Nope, no change for me. 🙁 they work fine on my iPhone SE (always did) but still black screen on my iPad mini 4. 

Hey! Would you like to give us your opinion?

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