New phone and lost all my levels in thousands!!

Hi @Rose7, were you playing the game through Facebook or the Kingdom because they save your progress on their server.  If you haven't then I suggest that you open an account with either one of them and I suggest that you use the Kingdom.  You can go to king.com and set up an account.  Please make sure to keep your email address and password safe and close by because sometimes players have reported that they changed one or the other and could not get back in.  So get an account going and then follow the directions from here to get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Also please use this topic and subtopic.