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Refund
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Hi -
I am sure this isn't the first time you've heard this, but my sister has been using my phone and playing candy crush. She has since placed a number of orders with Candy Crush from my phone to about $25. I know it doesn't seem like much, but I would greatly appreciate it if there anyway to get reimbursed for this? Please let me know. Thank you very much!
I am sure this isn't the first time you've heard this, but my sister has been using my phone and playing candy crush. She has since placed a number of orders with Candy Crush from my phone to about $25. I know it doesn't seem like much, but I would greatly appreciate it if there anyway to get reimbursed for this? Please let me know. Thank you very much!
Answers
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Hello @amkeating, A Warm Welcome to the King Community
I completely understand! An amount is an amount, no difference. Only thing you have NOT mentioned is -- did your sister not receive the items she has purchased or she did?
** Please reply by clicking on the "Quote" located below to my post OR simply tap on the "Type your Comment" box.
Thank you! -
Hello again @amkeating! Got it
It is always better to make sure before we complain to the King team. Please follow this link which provides helpful details for you to retrieve the purchase items OR refund
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
** I have never tried this.. hence, not sure whether we get our money back or just the purchased items!! If possible, please let me know the end result
There are various links given, please make sure where the issue fits properly. Hopefully, you have saved the receipt(s) or the credit card information regarding the purchase as they might come in handy.
Hoping for the Best
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Hi @amkeating, @Pummy_Raj
I'll move this to Candy Crush support page as you're right now on Diamond Diaries one
Hopefully it will all be cleared out soon!
