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why does my music, stop playing when I start playing candy crush? And yes it is a different app Spotify to be precise
Hi everyone 😃
We are happy to announce that this issue should be fixed and you should now be able to listen, for example Spotify while playing your game.
Please make sure you have the latest game app version installed.
Thank you all for your patience and have a Sweet day 🍬✨
Hi peachloover,
We understand how important it is to enjoy your game while listening to something. You will be happy to know that our team is aware of the problem and is working on finding a solution.
In the meantime, please make sure your device and the game are both updated to the latest versions. We'll keep you posted on any updates or fixes as soon as they become available 😉
Thank you for your patience, and we hope to have this resolved for you soon.
On an iPhone 11
nope..it used to support it.Just recently it started behaving this way.But it plays the sings when I disconnect the game from the internet.That’s not right
on am iphone 11
Hello @hebasita🤗
Thank you for trying the steps and replying back to let us know how it went! Let me give a heads-up to our Community In-charge, so that they can report to the game Studio.
Thank you for your patience & understanding 🙏
Hi,
Thanks for your response. I have tried all the steps and unfortunately the issue is not resolved. I am hoping the team can look into the issue.
Again thanks!
Hello @hebasita🤗 A Warm Welcome to the King Community!
Few days ago, another player came with same complaint and these are the steps that our Community In-charge gave them⬇️
Sorry to hear you're having trouble with Picture in Picture mode. Sometimes an update can change the settings on your device so here are a few steps you can try to get it working again:
Please try all those steps and see if it helps or not!
If you are still looking for help, please type below🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported to the game Team
Hi, I have been having trouble playing music in the background or watching videos in a PIP mode while playing candy crush. It used to be fine a few days ago. I am using iphone 11 pro max (iOS 17.5.1). App is also updated to the most recent version. any suggestions?
Hello David @davidohenemensah 🤗 A Warm Welcome to the King Community!
We have been receiving quiet a few complaints about this! Can you tell me which device are you using to play the game?
Please reply by typing below 🍫🍫
Ddepending on the make and model of your phone, it probably does not support two apps on the net at the same time.
Hi And Welcome to the King Community
Thank you for reporting .I'll pass this feedback to the game Team
I have always listened to Spotify or watched Netflix while I play Candy Crush, but the in the last three days, when I launch the game on my phone, either Netflix and Spotify both stop playing(not both at the same time, one or the other). What happened to make Spotify stop playing when I launch Candy Crush or Netflix, and how can I fix it?
Deleted: Post moved to a collection thread making the original post redundant.
when i open the game and it’s connected to the internet my music or any media being played stops.And I can’t play it until i close the game.Why is that so??
Hi Warhammer,
Sorry to hear you're having trouble with sound on your devices. Let's try a few steps to troubleshoot the issue:
If you've tried these steps and still have no sound, please let us know, and we'll continue to assist you.
Thanks for your patience, and I hope this helps!
i have no sound on my devices. Settings on my phone and candy crush are normal. Somi dont get it?
I have the same problem- when will it be resolved please
Please tell me when there will be a solution.
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I listen to podcasts nearly continuously, and every time I launch Candy Crush, my podcasts stop playing, and I have to manually start them again. I prefer to play Candy Crush without game sounds or game music. Is there a way to get the app to respect that setting and let my podcasts continue playing when I launch the app?
Hi my friend welcome to the hub community
We have no control over your device settings so therefore can not alter the way your pod cast works
It will be best to contact your provider 💓
You are not understanding the nature of the problem. It is not any "provider" that is involved here. The problem is that with any audio that is playing on an iPhone (from Apple Podcast app, for example, or Apple Music App, or any other audio app) the audio stops when Candy Crush Saga is launched. It seems to be a bug in the Candy Crush app that is taking over the audio of the iPhone when the app is launched, causing the podcast (or music) to stop playing. You need to switch to the audio app to restart it and then switch back to Candy Crush. Will you fix this bug?
Hi I will raise this for you for advice from our cm 💓
Hey @TorontoPolarBear,
It's great to hear you enjoy multitasking with podcasts while playing Candy Crush!
Unfortunately, some games automatically pause media playback when launched, and it's something the developers would need to address in an update. Your feedback is invaluable, and I'll make sure it's passed along to the team.
In the meantime, here's a suggestion that might help:
Adjust Your Game Settings: First, if you haven't already, make sure to turn off the game sounds and music from within Candy Crush's settings.
Restart Podcast After Launching Game: After launching Candy Crush and ensuring the game's sound is off, swipe up from the bottom of the screen (or double-press the home button on older devices) to bring up the control center. From there, you can press play on your podcast again. It's not the most convenient solution, but some players have found it to be a useful workaround until the app is potentially updated to better handle this issue.
Hope one of these suggestions helps you enjoy both your podcasts and Candy Crush without interruption! If there's anything else you'd like to know or need further assistance with, feel free to ask.
Happy crushing and podcast listening! 🍬🎧
Hello @Arverkarda🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
IPhone 11
Sorry to hear you're having trouble using Spotify while playing Candy Crush. Here are a few steps you can try to get it working again:
If the issue persists, it could be related to recent updates or changes.
Hope this helps!
After updating candy crush, I cannot play games while listening to music (kkbox). I have seen many players have this problem and reaction. Please help solve the problem as soon as possible. Thank you.
Thank you for the feedback , This issues has been reported to the Game Team
I am having this same issue (wasn’t a problem yesterday & for months before). The app & my phone are up to date. Tried restarting my phone, issue is still happening (even if I swipe up to the control center and press play again). Unfortunately I will not be playing this game again until the issue is fixed as I don’t enjoy it if I’m not listening to something.
I recently downloaded my Candy crush Saga after about 5months and I am seriously dissatisfied with the ads. They don't work anymore for freebies and it's just taking my time and data. Please help
Is there a Facebook page or site that offers power ups or boosters for free... and or is there a redeeming code site
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…
I have been on this level every day for about 10 days and cannot get anywhere close to completing it!!! I have YouTubed it and it is a different looking level. Please help. I am thinking of deleting the game
Need boosters and extra moves by watching ads
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
