Booster videos won't play on iphone

Well I don’t seem to have the option to watch the video for a free boost anymore, haven’t seen it once on my android phone since posting a few weeks ago. 

Hi Everyone, the video boosters (Candy Crush Sega) were an issue for me since around October 2018. However, I noticed recent enhancements being made in the past few weeks since including @Elsa in my messages and it being elevated to the developers/programmers. So they may still be working on coming up with a final fix where the video boosters work for everyone. In about a month now, I only get a black screen on one video entitled, "Keto Cookbook" (which freezes the game up on my tablet), and only got the "video not available" error once on another video. The booster videos are only available on my Android devices, not available on my laptop. Elsa may be able to give you all further information/insight regarding the issues you all are still encountering. Gregg

Hi @Gregg and everyone, I was gone for the weekend so I feel like I'm out of the loop and have a lot of messages to catch up with.  I haven't heard anything yet about the videos but I promise if I hear something I will let everyone know.  It seems that all challenges now seem to be on mobile and Windows 10.  I don't see them coming through on the browser version with Facebook.  I know that this has been for a while now so the only way that you could play on a laptop would be through Windows 10.  Now that I typed that, I never did see the videos come through on Windows 10 so that is still only on mobile.

Do you have a link for that?  I'd like to see it please because I was told to tell the players that they can't be reimbursed.  Maybe they changed things and I wasn't updated on it.