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I won Denize's Star Dust 1/2/19 and didn't get any of the first place prizes. Pressed "claim" and th
Answers
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Hi @maxplaylax, what position were you in when the challenge ended? It sounds like you were in the top 3 because you said that you pressed on the "claim" reward and got nothing?? I will forward your message to the Community Manager but they are 6 hours ahead of where I live so she might not be able to get back to you until next Monday.
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Hi @maxplaylax, I am going to tag @Cezdiamond who is the Community Manager. Hopefully she will get this message on Monday and be able to offer further help.
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This is the FOURTH TIME I have messaged you about this! I STILL haven't gotten my 6 hours of free play or my other prizes for being in first place in Denize's Star Dust on 1/2/19! I included a screen shot... see above. All I get is a message that you will pass it on. Please resolve this.
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Hi @maxplaylax, you won't be getting your 6 hours of free lives days later. The clock starts ticking immediately. There is no reimbursement for not getting your hours of free lives. Yes and all that I can do is pass it along. Unfortunately, the Community Manager is not available to respond to you so I will tag @QueenMia to see if she can help you. Please keep in mind that it is now evening there in Spain so she won't see your message until tomorrow.
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I actually didn't try to get my 6 hours days, or even minutes, later. I opened the chest right away and it showed I won 6 hours of free lives and there was a fan of other prizes. (Lollipop, hand, etc.). I hit the "claim" button but then none of it was activated. I didn't receive anything. I have won the contest before and received my free lives and prizes with no problem. But not from the contest on 1/2/19.
