Booster videos won't play on iphone

Supposedly CezDiamond Should be able to help according to Xarly who answered me on Candy crush jelly... Laughable pass the book approach..

Christine_Argue said:

I have the option to Watch Ads on my iPhone X and my iPad...they work on the iPad but when I try to participate on my phone I get nothing but a black screen and no rewards because nothing ever played.  Help!  I miss the extra support for my game on the iPhone.

Hi there!

I usually get these WATCH ADS for BOOSTERS at the BEGINNING OF THE GAME; when I ran-out of MOVES to get EXTRA 5 or 15-MOVES; when I NEED LIVES when the RED HEART has 0;  and sometimes a ROUND BLUE BOX comes-up offering extra POWER-UPS after SPINNING the DAILY BOOSTER WHEEL. Normally, the WATCH ADS FOR BOOSTERS, comes up when I PLAY the game at the beginning of the DAY where the PURPLE AD PLAY BUTTON is present NEXT TO THE ORIGINAL ONE. If it is NOT there, as per my experience, the next game has it if you DON'T CLOSE the APP. If you keep on playing non-stop without leaving, you can PLAY THIS OVER & OVER for certain AMOUNT of MINUTES until it DISAPPEARS. I  can't tell you how long because I DIDN'T PAY ATTENTION to that. Here is the Screen Shot of when you have that WATCH A VIDEO, GET A BOOSTER at the beginning of the game.

I've been having problems with the promotional videos for some time. I often get a sharp screen. Unfortunately, a new installation did not help. Now over 80 extras have gone and the problem has remained.

My watch video feature hasn’t been working for a couple of weeks now. I can’t get additional lives, spins or boosters. It allows me to click on it but the screen is black and doesn’t give free spin or boosters.