Just did latest iOS update 12.1.4 on my iPad and noticed that the candy collection is not working properly. I had to collect 60 more candies to collect a present and wait the eight hours to be able to collect again. I have now collected 74/60 candies and it is not going to the screen to received the gift box. Has the recent update affected Candy Crush or am I experiencing something else??
Actually, the glitch is not happening just at 60, but also at 24 and 36. For me it varied.... once after first 24 drops, other time after second 36, once after 60. It was random actually. The above points I asked (a, b, c) were all the issues I saw in my game. Hence, I have an idea of what's going on with the Glitch.
Most of the times, it got cleared by itself though... what I did was I continued playing if the Goodies Jar / kettle did not appear, and it worked... but not all the time!! Since we are compiling all our complaints at one place, it will be easy for the Community Manager to look at it and take it to the King Team for a fix.
Thank you for your patience & have a great day / evening
I am having the similar problem. Sugar drops get to the amount to get a prize and just starts counting the next milestone. At the end again no reward. I am now at the total 60 one and have 72.. getting very frustrated
I am sorry to hear that you both are too having this Glitch in your game. Thanks a lot for informing what device you are playing and also providing the screenshot(s). And @Enversabite10, you are long way due for the Boosters!!!
As I have already mentioned above, this issue has been taken to the Community Manager and they will be looking into it
Hello @Alan_Burton, Thank you for informing on what platform(s) you are playing the games. It sure will help them to understand the issue better.
Hello again @Maureen-3, I am not sure it is the update that caused the Glitch. Because, I play both on Mobile device and on PC (on Chrome & Game Room). I am seeing this issue from past 2 weeks in my game on both devices!! And for @David_Steer, it started on last Tuesday on PC while playing through Facebook! So, this issue seems to appear for random players!!
Hoping this issue will be fixed soon & you all will get your boosters and have fun in the game
Hearty Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' sections
Thank you all for posting here about the issue in the game. This issue was already taken to the Community Manager's attention and they will be looking into it and doing something about it as the complaints are growing!!
One more information I need from all of you is the platform you are playing and a screenshot if possible. Is it the same issue to all of you -- that the "Sugar Drops" count has been increasing and NO reward? @Alan_Burton have already provided the device you are playing. Will it be possible to add the Screenshot in above thread?
It helps the King Team to understand better when we provide as many details as possible
Thank you very much for your patience and let us hope that the Glitch will be fixed soon, so that we can have more fun in the game
I am on android and yes and no to your question. I get the rewards at the usual intervals until I get to 180 sugar drops. Then it is like it can't recognize that I am at the end of the track. I was at 247/60 then it randomly reset to the 8 hour countdown.
@Pummy_Raj, mine finally reset & immediately went into the 8 hour cool down mode. After the 8 hours I could get Sugar Drops again but the marks are jumping all over the place with each turn & not giving boosters: it goes from the 24 mark to the 60 mark & now the 36 mark. Screenshots of back to back turns
Hello @geneisan, thank you for updating with your device info and the detailed explanation of the issue in other post
Can I request you all to reply back with the platform you are using and the exact issue, and a Screenshot if possible! When I meant the exact issue... is it -- (a) The Sugar Drops count increasing (at 180 drops) but no gift; (b) Enough Sugar Drops are collected but NO gift (after 24 and 36 too); (c) The Jar / machine keeps mixing and NO gift; (d) Gift box appeared but it is empty (e) Completely different issue -- please write what it is
Hopefully, the Glitch will be fixed soon and we all will have more fun in the game! Thank you all once again for your patience
Answers
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0 · Helpful Woah! Sweet Love HahaActually, the glitch is not happening just at 60, but also at 24 and 36. For me it varied.... once after first 24 drops, other time after second 36, once after 60. It was random actually. The above points I asked (a, b, c) were all the issues I saw in my game. Hence, I have an idea of what's going on with the Glitch.
Most of the times, it got cleared by itself though... what I did was I continued playing if the Goodies Jar / kettle did not appear, and it worked... but not all the time!! Since we are compiling all our complaints at one place, it will be easy for the Community Manager to look at it and take it to the King Team for a fix.
Thank you for your patience & have a great day / evening
- Report
0 · Helpful Woah! Sweet Love Haha- Report
1 · Helpful Woah! 1Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear that you both are too having this Glitch in your game. Thanks a lot for informing what device you are playing and also providing the screenshot(s). And @Enversabite10, you are long way due for the Boosters!!!
As I have already mentioned above, this issue has been taken to the Community Manager and they will be looking into it
Hello @Alan_Burton, Thank you for informing on what platform(s) you are playing the games. It sure will help them to understand the issue better.
Hello again @Maureen-3, I am not sure it is the update that caused the Glitch. Because, I play both on Mobile device and on PC (on Chrome & Game Room). I am seeing this issue from past 2 weeks in my game on both devices!! And for @David_Steer, it started on last Tuesday on PC while playing through Facebook! So, this issue seems to appear for random players!!
Hoping this issue will be fixed soon & you all will get your boosters and have fun in the game
- Report
0 · Helpful Woah! Sweet Love HahaHearty Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' sections
Thank you all for posting here about the issue in the game. This issue was already taken to the Community Manager's attention and they will be looking into it and doing something about it as the complaints are growing!!
Please check this below link where I have asked others to add their complaints. If you know any of your friends having this issue, please ask them to post them at this below thread....
https://community.king.com/en/candy-crush-saga/discussion/250603/i-am-not-getting-the-prizes-when-i-reach-the-target-of-sugar-drops/p3
One more information I need from all of you is the platform you are playing and a screenshot if possible. Is it the same issue to all of you -- that the "Sugar Drops" count has been increasing and NO reward? @Alan_Burton have already provided the device you are playing. Will it be possible to add the Screenshot in above thread?
It helps the King Team to understand better when we provide as many details as possible
Thank you very much for your patience and let us hope that the Glitch will be fixed soon, so that we can have more fun in the game
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
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1 · 1Helpful Woah! Sweet Love HahaSo, at the end you have 247/60, right? Then, when the challenge started after 8 hours, what happened to this count? Or you have not seen it yet
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0 · Helpful Woah! Sweet Love HahaAfter the 8 hours I could get Sugar Drops again but the marks are jumping all over the place with each turn & not giving boosters: it goes from the 24 mark to the 60 mark & now the 36 mark. Screenshots of back to back turns
- Report
0 · Helpful Woah! Sweet Love HahaHearty Welcome to the New King Community, where you can seek Answers / Suggestions in any of the King Games' sections
I am very sorry to hear that you all too are having this issue. I would like you all to know that this issue has been taken to the Community Manager's notice and they will be looking into the issue once they come back to the office after the weekend. Please check below link where I have mentioned to other players about the same
https://community.king.com/en/candy-crush-saga/discussion/250603/i-am-not-getting-the-prizes-when-i-reach-the-target-of-sugar-drops/p2
Hello @geneisan, thank you for updating with your device info and the detailed explanation of the issue in other post
Can I request you all to reply back with the platform you are using and the exact issue, and a Screenshot if possible! When I meant the exact issue... is it --
(a) The Sugar Drops count increasing (at 180 drops) but no gift;
(b) Enough Sugar Drops are collected but NO gift (after 24 and 36 too);
(c) The Jar / machine keeps mixing and NO gift;
(d) Gift box appeared but it is empty
(e) Completely different issue -- please write what it is
Hopefully, the Glitch will be fixed soon and we all will have more fun in the game! Thank you all once again for your patience
- Report
0 · Helpful Woah! Sweet Love HahaThanks a lot for the update and posting the Screenshots
The team will be looking into it anyway as many players are having this issue.
Let's hope it will be fixed soon and we will have more fun again
- Report
0 · Helpful Woah! Sweet Love Haha