Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

Christine_Kay · February 2019

My sugar drops have been playing up for a couple of days in the same way mentioned above. No prizes are given at the completion and they just keep counting up. I am playing on an ipad. However they seem to work okay on my phone. Please help, this issue is driving me crazy.

Nicki_Burton · February 2019

I am on android

Cezdiamond · February 2019

Hello everyone!
We are seeing a problem with the Sugar Track and inconsistencies with the counter.

We are looking into this and we hope to have an update for you soon:-)

Thanks!

grow43080 · February 2019

The problem has continued today.

PummyRaj · February 2019

Hello @crafty350,

A Warm Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' Sections

I am sorry to hear that you are having this issue on your game. I am glad that you gave the information about the platform you are using. No need of a Screenshot as there are few that are with the same issue

And no, the recent update is not the reason for this Glitch to appear in your game. For me, it appeared on my PC and on mobile, it was fixed by itself!!

** One more information I need -- Are you playing through Facebook or Kingdom account on your device? Do you play on PC too? If so, is the glitch appearing there?

This Glitch has been occurring to some of the players in their game from past few days. It was already taken into the Community Manager's notice and they are looking into the issue. Would you mind posting in this below thread, so that it will be easy for the Team to look into it when all posts are together! https://community.king.com/en/candy-crush-saga/discussion/250603/i-am-not-getting-the-prizes-when-i-reach-the-target-of-sugar-drops/p2

Please reply back by tagging me with @ and my name, just like how I wrote your name above

Hoping that the glitch will be fixed soon and have a wonderful day

Cezdiamond · February 2019

Thanks @Joseph45

@sheilamartin83 please could you let me know your player numeric ID so that I can check your account? You can find how to do this here

Thanks!

proudnavymom · February 2019

What is wrong with sugar drops

cpeace · February 2019

Image: https://us.v-cdn.net/6030983/uploads/editor/we/qi11obs4b2wa.png

I have also been having this issue for a few days.

sheilamartin83 · February 2019

9934356532

PummyRaj · February 2019

Hello @proudnavymom, Good Morning and hope you are having a nice day

With regards to the "Sugar Drops" issue, like I have mentioned to you yesterday in your other post, this Glitch is occurring to some of the players. This has been taken to the Community Manager's Attention and they have addressed with their post here in this below thread
https://community.king.com/en/candy-crush-saga/discussion/250603/i-am-not-getting-the-prizes-when-i-reach-the-target-of-sugar-drops/p6

Hoping that the issue will be fixed soon and we have to wait and see. Just FYI... this post will be merged with above thread for the team to have a look at as it will be convenient for them and for all of us to check the messages

Keep having fun in the game in all other aspects

CBRetriever · February 2019

Amazon Fire HD 8 7th generation and both of these are occurring

a) The Sugar Drops count increasing (at 180 drops) but no gift;
(b) Enough Sugar Drops are collected but NO gift (after 24 and 36 too);

PummyRaj · February 2019

Hello Friends

Thank you for the updated info @mercerik @Enversabite10 @Nicki_Burton @kusumg

@CBRetriever, Welcome to the Community and Thank you for the detailed info about the issue as well as the device you are playing

Hearty Welcome onto the King Community to all new comers @Karaesq, @elenam, @Roz_Fine_Itelson @isabellawong @apples @kusumg

(IF you have not done yet).... Can you all please post what device you are using and whether you are playing through Kingdom OR Facebook. And please pick which of the issues you have seen in your game from below options:
(a) The Sugar Drop collection number keeps growing & No reward;
(b) The Rewards Jar appear but keeps mixing & no reward is given;
(c) Receiving reward after some count (example:24, 36 count) but not at the end (180 drops)
(d) Reward screen appears but the gift box will be empty;
(e) Completely NEW issue than the above... if so, please explain what it is

If I have missed anybody, please excuse me and post here if you have not mentioned your device & the issue. Also, please post a screenshot if it is a new issue as all the top 4 (from a to d) are known issues and pics are provided by some friends

All of you might have seen the message of our Community Manager @Cezdiamond

Since they are looking into the issue, let us please be patient and wait for the good results. Or by luck, without doing anything, the glitch might be fixed by itself

Hoping for the Best and you all have a great day / evening!

Nicki_Burton · February 2019

Kingdom and a

Toodie · February 2019

Hello
I am also experiencing this problem and have done so for the last couple of days. I am currently on 87/60 sugar drops but 0 prizes.

suzijm · February 2019

I'm not getting my reward after receiving candies with a "C" on them. I now have 392/60.