My sugar drops have been playing up for a couple of days in the same way mentioned above. No prizes are given at the completion and they just keep counting up. I am playing on an ipad. However they seem to work okay on my phone. Please help, this issue is driving me crazy.
A Warm Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' Sections
I am sorry to hear that you are having this issue on your game. I am glad that you gave the information about the platform you are using. No need of a Screenshot as there are few that are with the same issue And no, the recent update is not the reason for this Glitch to appear in your game. For me, it appeared on my PC and on mobile, it was fixed by itself!!
** One more information I need -- Are you playing through Facebook or Kingdom account on your device? Do you play on PC too? If so, is the glitch appearing there?
Hoping that the issue will be fixed soon and we have to wait and see. Just FYI... this post will be merged with above thread for the team to have a look at as it will be convenient for them and for all of us to check the messages
(IF you have not done yet).... Can you all please post what device you are using and whether you are playing through Kingdom OR Facebook. And please pick which of the issues you have seen in your game from below options: (a) The Sugar Drop collection number keeps growing & No reward; (b) The Rewards Jar appear but keeps mixing & no reward is given; (c) Receiving reward after some count (example:24, 36 count) but not at the end (180 drops) (d) Reward screen appears but the gift box will be empty; (e) Completely NEW issue than the above... if so, please explain what it is
If I have missed anybody, please excuse me and post here if you have not mentioned your device & the issue. Also, please post a screenshot if it is a new issue as all the top 4 (from a to d) are known issues and pics are provided by some friends
All of you might have seen the message of our Community Manager @Cezdiamond Since they are looking into the issue, let us please be patient and wait for the good results. Or by luck, without doing anything, the glitch might be fixed by itself
Hoping for the Best and you all have a great day / evening!
Answers
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1 · 1Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWe are seeing a problem with the Sugar Track and inconsistencies with the counter.
We are looking into this and we hope to have an update for you soon:-)
Thanks!
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1 · Helpful Woah! 1Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love HahaA Warm Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' Sections
I am sorry to hear that you are having this issue on your game. I am glad that you gave the information about the platform you are using. No need of a Screenshot as there are few that are with the same issue
** One more information I need -- Are you playing through Facebook or Kingdom account on your device? Do you play on PC too? If so, is the glitch appearing there?
This Glitch has been occurring to some of the players in their game from past few days. It was already taken into the Community Manager's notice and they are looking into the issue. Would you mind posting in this below thread, so that it will be easy for the Team to look into it when all posts are together! https://community.king.com/en/candy-crush-saga/discussion/250603/i-am-not-getting-the-prizes-when-i-reach-the-target-of-sugar-drops/p2
Please reply back by tagging me with @ and my name, just like how I wrote your name above
Hoping that the glitch will be fixed soon and have a wonderful day
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0 · Helpful Woah! Sweet Love Haha@sheilamartin83 please could you let me know your player numeric ID so that I can check your account? You can find how to do this here
Thanks!
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWith regards to the "Sugar Drops" issue, like I have mentioned to you yesterday in your other post, this Glitch is occurring to some of the players. This has been taken to the Community Manager's Attention and they have addressed with their post here in this below thread
https://community.king.com/en/candy-crush-saga/discussion/250603/i-am-not-getting-the-prizes-when-i-reach-the-target-of-sugar-drops/p6
Hoping that the issue will be fixed soon and we have to wait and see. Just FYI... this post will be merged with above thread for the team to have a look at as it will be convenient for them and for all of us to check the messages
Keep having fun in the game in all other aspects
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10 · Helpful Woah! Sweet Love Hahaa) The Sugar Drops count increasing (at 180 drops) but no gift;
(b) Enough Sugar Drops are collected but NO gift (after 24 and 36 too);
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1 · 1Helpful Woah! Sweet Love HahaThank you for the updated info @mercerik @Enversabite10 @Nicki_Burton @kusumg
@CBRetriever, Welcome to the Community and Thank you for the detailed info about the issue as well as the device you are playing
Hearty Welcome onto the King Community to all new comers @Karaesq, @elenam, @Roz_Fine_Itelson @isabellawong @apples @kusumg
(IF you have not done yet).... Can you all please post what device you are using and whether you are playing through Kingdom OR Facebook. And please pick which of the issues you have seen in your game from below options:
(a) The Sugar Drop collection number keeps growing & No reward;
(b) The Rewards Jar appear but keeps mixing & no reward is given;
(c) Receiving reward after some count (example:24, 36 count) but not at the end (180 drops)
(d) Reward screen appears but the gift box will be empty;
(e) Completely NEW issue than the above... if so, please explain what it is
If I have missed anybody, please excuse me and post here if you have not mentioned your device & the issue. Also, please post a screenshot if it is a new issue as all the top 4 (from a to d) are known issues and pics are provided by some friends
All of you might have seen the message of our Community Manager @Cezdiamond
Hoping for the Best and you all have a great day / evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love HahaI am also experiencing this problem and have done so for the last couple of days. I am currently on 87/60 sugar drops but 0 prizes.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha