Hi @Toodie, thank you for your very quick response. I am going to tag @Cezdiamond who is the Community Manager. She will pass along your information to the studio.
Hi @grow43080, could you please respond to these questions? The studio needs more information so please respond to these questions.
Which device are you playing on?
Are you re-playing old levels to fill up the sugar track jar or new levels?
Does the issue first happen when you lose a level / win a level?
Does it fix itself after some time, if so, when? (e.g. after you reach the
maximum number of candies that can be collected or after a couple of hours?)
Thanks @grow43080, I will tag @Cezdiamond to come back here to read your message. By any chance, when you finish the level are you clicking "next" or the "x" ?
Not to hijack this thread, but I had a similar issue. I won a weekly race and received nothing. NO screen showing I won, no "well, I'll claim it later" sort of issues. Just never came up.
It's happening on new levels as well as old levels replayed to gain candies and on the old levels I always tap on the x instead of next because the next level usually doesn't have a C
I need few details from you as it would be helpful for the King Team to look into the issue & understand it better when we provide as many details as possible. (1) Are you playing only ON PC or Mobile device too? If Mobile device too, which one? (2) Are you playing through Facebook or Kingdom? (3) When did the issue start? (4) Are you not getting rewards at all or getting once in a while? (5) Are you playing the levels randomly or continuously? (6) If you lost a level and you have enough of Sugar Drops, did you see clicking on X to see if you will receive the booster?
** Please respond by tagging me with @ and my name, just like how I wrote your name above
Hoping that the glitch will be fixed soon. Have a nice day/evening
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0 · Helpful Woah! Sweet Love HahaWhich device are you playing on?
Are you re-playing old levels to fill up the sugar track jar or new levels?
Does the issue first happen when you lose a level / win a level?
Does it fix itself after some time, if so, when? (e.g. after you reach the maximum number of candies that can be collected or after a couple of hours?)
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⭐️ Join our first Player Community Virtual Event! ⭐️
✨ ✨
Have any good ideas to help improve your game? Master list of ideas for our King games✨ ✨
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0 · Helpful Woah! Sweet Love HahaWe have a workaround in the meantime that solves the problem :-)
Instead of clicking on "next" please click on the "X" instead
This should work for the time being, whilst our studio works on finding a permanent solution.
Thanks!
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5 · Helpful Woah! Sweet Love HahaWe have a workaround in the meantime that solves the problem :-)
Instead of clicking on "next" please click on the "X" instead
This should work for the time being, whilst our studio works on finding a permanent solution.
Thanks
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
- Report
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha✨ ✨
⭐️ Join our first Player Community Virtual Event! ⭐️
✨ ✨
Have any good ideas to help improve your game? Master list of ideas for our King games✨ ✨
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaGot a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
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0 · Helpful Woah! Sweet Love HahaA Warm Welcome to the King Community, where you can seek Answers / Suggestion for your Questions in any King Games' Sections
I am sorry to hear that your game is having this issue
I need few details from you as it would be helpful for the King Team to look into the issue & understand it better when we provide as many details as possible.
(1) Are you playing only ON PC or Mobile device too? If Mobile device too, which one?
(2) Are you playing through Facebook or Kingdom?
(3) When did the issue start?
(4) Are you not getting rewards at all or getting once in a while?
(5) Are you playing the levels randomly or continuously?
(6) If you lost a level and you have enough of Sugar Drops, did you see clicking on X to see if you will receive the booster?
** Please respond by tagging me with @ and my name, just like how I wrote your name above
Hoping that the glitch will be fixed soon. Have a nice day/evening
- Report
0 · Helpful Woah! Sweet Love Haha