Booster videos won't play on iphone

1457910

Answers

  • mercerikmercerik Posts: 1,249 Legend
    edited February 10
    I have iPhone 6 Plus. I never had the problems that you guys have with your iphone. The only problem that I have is that Candy Crush has Audio Sound Issue (NO SOUND) that started in January 2018. It is not a big deal because I do vlogs with added no copyright music to it but it would be nice if King can fix this as well.

    KEEP POSTING your ISSUES in ONE PLACE so they can KEEP COUNT of HOW MANY PEOPLE are EXPERIENCING the SAME ISSUE. This is the MOST EFFECTIVE WAY to GET NOTICED and BETTER CHANCES that the ISSUE WILL BE GIVEN ATTENTION ASAP. Hopefully soon! Hang-In there guys. Let's keep our finger crossed and hope for the best. 



    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times
    are on the way.
    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)
  • naquincey1naquincey1 Posts: 1
    Not able to view the videos that are for boost, extra lives or spins and so forth, Ihave cleared the history/cookies and restarted the phone, it doesn’t help.  I am running the updated version. Help please. 
  • Flo94481Flo94481 Posts: 14
    I think we should collect the system where the problem is. I have Ipad, so IOS (last version). The last one who wrote the system had IPhone. So also IOS. Have all with these problems IOS?
  • mercerikmercerik Posts: 1,249 Legend
    edited February 10
    Hi Flo94481!

    I have the latest iOS in this iPhone 6+. I make sure that this is always UPDATED because I do SCREEN RECORDINGS in this phone everyday. This is the MOST RELIABLE PORTABLE DEVICE as far as I am concerned. I won't trade this for the latest iPhone. I use this MORE THAN my DESKTOP.  

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times
    are on the way.
    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)
  • JustPlayingJustPlaying Posts: 3,373 Superstar
    edited February 10
    Hi @Tolot Welcome to the Candy Crush friends Community :)

    Candy Crush Friends does not have ad screens so you must mean a different game. You can select the correct community by clicking the Home tab in the top left corner. Once in the correct community you can see if there is already a thread for your issue or create a new post so members who play that game can see it, help and be helped.
  • Flo94481Flo94481 Posts: 14
    It does Not depend on the Account, but on the System. I did install the Game to my mobile. There I have Android and I Have no Problems with the ad Movies.
  • jenny00jenny00 Posts: 16 ✭✭
    My friends have bonus video, but in my phone not
  • Need answers
  • DreamDancerDreamDancer Posts: 49 ✭✭
    Noticed that myself.
  • twinbiysplus2twinbiysplus2 Posts: 3
    Still the screen I get when trying to get a booster video to play.
  • QueenMiaQueenMia Posts: 3,638 Community Manager
    Hi guys, moving this thread to the Candy Community so other players can assist. Thanks!

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
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  • CezdiamondCezdiamond Posts: 6,520 Community Manager
    Hi @Tolot Welcome to our sweet community! Are you playing on an iPhone X by any chance?

    We are currently experiencing some problems here with the video adverts but we are looking into fixing this as soon as possible :-) 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,520 Community Manager
    Hi everyone! 
    We are indeed experiencing a problem with the videos playing on iPhone X. Thanks a lot for letting us know. 

    We hope to have a fix soon! 

    Thanks @Elsa too! 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • readinggildayreadinggilday Posts: 2
    I have the same problem on iPhone XS Max. Just started when I transferred to my new phone. 
  • CezdiamondCezdiamond Posts: 6,520 Community Manager
    Thanks @readinggilday we hope to have this fixed soon :-) 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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