Lost all candy boosters when I synced to Facebook.

LadyRia · December 2018

I was playing candy crush saga on my phone and for some reason it was no longer synced to my Facebook account. I played for a while and won candy boosters, 16 candy bombs, 10 striped/wrapped, and a bunch more for the other boosters. When i synced candy crush to my Facebook account I lost all of my boosters! Thankfully I’m still at the right level. How do I get my boosters back?

Lady-Mysterieuse · December 2018

Same problem for me!

_Elsa_ · December 2018

Hi @LadyRia and @Lady-Mysterieuse,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

ehjgolf · February 2019

I’m having this same issue. Is there anyway to unsync from Facebook and get back the boosters?

_Elsa_ · February 2019

Unfortunately @ehjgolf, if you are playing the game on a mobile device, the boosters are gone. If they were purchased boosters then please let me know and I can direct you elsewhere. I don't think you can unsync your Facebook account but you can log out of Facebook and play the game through the Kingdom. You can read more about that here:

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

ehjgolf · February 2019

Is there anyway I can have my boosters back please? This isn’t the first time my boosters have disappeared. I spent so long getting them. I find this unfair.

_Elsa_ · February 2019

Hi @ehjgolf, they don't usually reimburse you for lost boosters but I will tag @Cezdiamond who is the Community Manager for this game and maybe she can offer you some help.

ehjgolf · February 2019

Thank you Elsa. I’m really discouraged from playing now because this keeps happening. Thanks.

ehjgolf · February 2019

Hi Elsa, is there anything new on this? I’m about to give up on the game.

_Elsa_ · February 2019

Hi @ehjgolf, unfortunately it's the weekend so no one is in the office. I will tag @Cezdiamond once more and hopefully they are all back at work tomorrow so she should see this message.

ehjgolf · February 2019

Hi Elsa, is there anything new? It’s been a few days and I haven’t heard anything back. Thank you.

Lost all candy boosters when I synced to Facebook.

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