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Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
How can I get back my boosters that I lost?
Answers
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Hello @menzie,
A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players, in any King Games' Sections
I am sorry to hear that you have lost all your boosters!! We do loose our saved up boosters when we delete & Re-install the App and/or change our device. You wrote above that you have changed your device, which is one of the cause to loose them. It is not possible to reimburse them unless we paid real money to buy them.
Recently, I had to reinstall the game on my phone, hence lost more than 50 of each boosters both pre-game and in-game boosters! But, there is nothing that either I or King team can do about it! I will build them back by playing "Sugar Drop" challenge and daily boosters, etc.,
I would suggest you also to do the same thing! All the Best & have a nice day/evening
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Hi @menzie, to add to what @Pummy_Raj wrote the boosters and lives are saved to your device so that you can play the game offline too. For this reason, any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.
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If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
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@Priyankathakur and @Freddy_Falkner the studio cannot reimburse you for any rewards that you received from an event. If they were purchased items then you need to get your user ID # and then write to Player Support. We cannot handle any purchase issues here in this community as it involves sensitive data.
How can I find the Game User ID on Facebook?
What is my Game User ID and where can I find it? (Mobile devices and Windows app)
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@Elsa Please note that there's is no Game User ID needed when you email from the game's Settings and Help Center. The Game ID will be automatically sent from the game to Player Support in the email.
Like @Freddy_Falkner mentioned, when emailing directly from the game, all transactions, purchases and Game ID will be visible automatically for Player Support.
