Purchase

Hi @Maddy1996🙋‍♀️

I am sorry to hear that!

When did you make the purchase and which device are you using to play the game?

Thank you for replying back, Maddy🤗

Please follow below steps on your Android device⬇️

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Click here for more information. 
• Follow the instructions given

Hope everything goes well and the Purchase issues gets resolved quickly❄️☃️