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🎬️ Video ads disappearing or not available

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Answers

  • lucky_96k
    lucky_96k Posts: 1

    Level 1

    Why I Can't Get A Adds

  • umairali3403
    umairali3403 Posts: 1

    Level 1

    I can't see ads for some extra help! Kindly add again

  • sumbum
    sumbum Posts: 1

    Level 1

    how to get ads

  • kiara_wael
    kiara_wael Posts: 157,813
    edited January 13

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

    For more Info Here

  • kiara_wael
    kiara_wael Posts: 157,813
    edited January 13

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

    For more Info Here

  • Alex068
    Alex068 Posts: 1

    Level 1

    Dear Candy Crush Support Team,

    I hope this message finds you well. I am a dedicated player of Candy Crush Saga and truly enjoy the game. However, I’ve noticed that I no longer receive ads for rewards, such as extra moves or boosters. These features have greatly enhanced my gaming experience, and their absence has made it more challenging to progress in the game.

    I have already attempted several troubleshooting steps, including:

    Ensuring the game is updated to the latest version.

    Clearing the cache and restarting both the app and my device.

    Switching between Wi-Fi and mobile data.

    Reinstalling the game after linking my progress to my account.

    Unfortunately, none of these steps have resolved the issue. I kindly request your assistance in restoring the ads for rewards feature or providing guidance on how I can resolve this.

    Thank you for your time and support. I look forward to hearing from you soon.

    Best regards,

    Aleksandra Dimitrijević

  • kiara_wael
    kiara_wael Posts: 157,813
    edited January 13

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

    For more Info Here

  • sunnnys
    sunnnys Posts: 1

    Level 1

    my friend can watch adds and play more. i cant. Why not?

  • Sisit
    Sisit Posts: 207

    STILL "NO" VIDEO ADS FOR ME AND HINESTLY I REALLY DONT REMEMBER WHEN WAS THE LAST TIME I WAS ABLE TO WATCH AD FOR EXTRA MOVES, LIVES, ETC...

  • rajeshmuknak
    rajeshmuknak Posts: 3

    Level 1

    Get extra moves watching add

Hey! Would you like to give us your opinion?