Failed level when i haven't

smellssmells Posts: 12 ✭✭
Hi

I just completed a hard level, used all my hammers in order to do so. Got all the fruit down but it says i have 1 cherry left but failed me on the level. Done everything that was required.

This is highly unfair that it has not passed the level.

Please sort this.

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 5,172 Superstar
    hi @smells ;You are warmly welcomed in the community. show me a screenshot of your problem, i will help you
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day πŸ™


  • smellssmells Posts: 12 ✭✭
    i watched the last cherry go down the exit point.
  • Sukanta_BiswasSukanta_Biswas Posts: 5,172 Superstar
    hi @smells thanks for your feed back . yes i see These are not your game's problems, temporary technical problem. I hope you understand, so take a little patience. just restart your your device and try again this level. hopefully your problem will solved.  i tag here our community manger @Cezdiamond , hopefully you will got something. have a good day.
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day πŸ™


  • smellssmells Posts: 12 ✭✭
    Bit unfair to do the level again. Its a hard one at that. Used so many lives to try and do it and in the end used 3 hammers which helped me greatly.

    Now i dont even have those
  • Sukanta_BiswasSukanta_Biswas Posts: 5,172 Superstar
    hi @smells i understand its just bad luck. take a little patience B) 
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day πŸ™


  • smellssmells Posts: 12 ✭✭
    Ok u say have some patience and keep trying the level. I am trying the level again numerous of times and i have got down 2 out of the 4 cherries but the counter is saying i still have 3 to get down. How on earth am i meant to pass it. This is the game im on right now. Its messed up. This is not down to luck there is a huge fault with this level.
  • smellssmells Posts: 12 ✭✭
    Just done it again. I def have no hope in clearing this level
  • Sukanta_BiswasSukanta_Biswas Posts: 5,172 Superstar
    hi @smells thanks for your feedback. i can see here something wrong. yes your questions is valuable to us. i request you uninstall your recent version, then restart your device. install again and login, i hope your problem will be solved.
    however, i request to @Elsa for see it  
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day πŸ™


  • ElsaElsa Posts: 17,769 Superstar
    Thanks for tagging me @Sukanta_Biswas@smells, they are going to ask you to do some troubleshooting so let's try that first.  Clear the history and make sure that you have the most recent version of the game.  Then click on one of the links below to do the troubleshooting.  If you are still having this problem then it might be a new glitch starting but no one else has reported this level recently.  Let us know how you make out with the troubleshooting.


    You can find out more about our Superstars here
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    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
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