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Isos · April 2019

I m unable to sign in to kingdom profile. It always shows unknown error occured. I cant even spin the wheel

Sukanta_Biswas · April 2019

hello @Isos

Image: https://us.v-cdn.net/6030983/uploads/editor/ck/bsrhkc8xmr1t.png

Through this messages, I welcome you to the king community.
What device you using for this game?
your game is updated?

Isos · April 2019

My iPhone - but just updated it

_Elsa_ · April 2019

Hi @Isos I think it might be something new starting because on Friday I saw a couple of players saying that they couldn't get into the game. They are going to ask you to do some troubleshooting so clear the history and make sure that you have the most recent version of the game. Click on one of the links below to complete the troubleshooting and let me know if it worked.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Isos · April 2019

No - the browser is uptodate

_Elsa_ · April 2019

I just saw your post that you are on an iPhone. Clear out the history and follow the steps above for IOS. They are going to ask you to do the troubleshooting so let's get that done and out of the way.

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