Ok, thanks for informing me @Barb_Howard I will tag our friend @Elsa to see if she has some idea how to approach this. Let's have a little patience and wait for her reply. Thank you for your understanding.
Thanks for tagging me @firebombmarkus. Don’t know what’s going on with the games this weekend. This is the first that I have heard about crashing with the videos. There have been complaints about no Internet connections so players can’t play the game.
@Barb_Howard are you playing through Facebook or the Kingdom? Can you wait until the morning and try loading it again. In the meantime we will keep looking at messages posted here to see what other complaints come in.
@Elsa I've heard that Facebook is down today again so connection problems might be on their side. These commercials shouldn't have any connection with it, or at least I think so.
@firebombmarkus I don’t know what causes what anymore. If Facebook had a glitch and there is no Internet connection trying to play through the Kingdom who knows what else can go wrong in another part of the game?
Elsa..Again you are the best!! . You always go above and beyond!!! . It is just so far this one advertisement that totally gets my blood boiling. For example when I was trying to play today every time the same advertising came on ( usually when spinning for more moves or getting a booster) after it is over the game crashes and my lives are depleted !!. Thankyou for noticing my dilemma and trying to help.
Hi @Barb_Howard, thank you for the compliment! I am trying but last night I was drained from all the glitches going on with the games! I am refreshed and back to responding today. So are you still having this glitch that when the video starts it freezes? I am surprised that you are getting videos when trying the wheel for the extra moves. I don't have that in my game. I just have the video before starting the level. Have you cleared out the history on your iPad? I know that you did the troubleshooting but can't remember if that link mentioned anything about clearing out the history.
@firebombmarkus if you are roaming this community today can you please let me know if you see anyone else reporting this and I will keep my eyes open here to look for that too.