How can I restore my progress in Candy Crush?

Surely · April 2019

I had completed more than 2000 levels and when I switched to a new phone, I lost my progress. My other games are fine.

mercerik · April 2019

@Surely

Hi there! Welcome to the King Community!

Do you log-in using your Facebook Account to play Candy Crush?

Sukanta_Biswas · April 2019

Image: https://us.v-cdn.net/6030983/uploads/editor/hs/pdpn5ftpc406.png

Through this messages, I welcome you to the king community.
Did you sync the game with Facebook or Kingdom? Your old phone still has the Game 2000+ level ?

Surely · April 2019

Yes I did but my progress is gone on both phones. My other games are fine.

Sukanta_Biswas · April 2019

@Surely
thank you for your reply.
same level on both device? everything is normal now?

mercerik · April 2019

@Surely

Hi there! Welcome to the King Community!

Do you log-in using your Facebook Account to play Candy Crush?

PummyRaj · April 2019

Hello @Surely!

Hearty Welcome to the Candy Crush section of our friendly King Community 🙂

This issue can occur sometimes when we change our device!! And you do not have to worry at all... Please follow this below link to gain your level progress back on one device....
https://community.king.com/en/candy-crush-friends-saga/discussion/246447/can-i-reset-my-progress-back-to-the-beginning#latest

Then, create a Kingdom account and Sync It with your Facebook account. This step should bring both devices aligned. Syncing process will also prevent our game(s) to loose any needed Data & progress in future 👍
** Link which tells you “how to create a King account & sync your game
https://community.king.com/en/candy-crush-friends-saga/discussion/177545/can-i-sync-my-progress-between-facebook-and-king-com

Please let me know if you need further assistance with this regard. To post back, please tap on “Type your Comment” box located below.

Hoping for the Best! Have a nice day/evening!

How can I restore my progress in Candy Crush?

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