Wrong account

prillerillan · April 2019

cant get back to My account on candy cruch saga. Even If i logged in on my Facebook. My sons game shows up, and i have never been logged in there.
Had tryed to reinstall Facebook and candy cruch a several Times.
Im on level 1700 something but i have My id number If you need for help me?

_Elsa_ · April 2019

Thank you @Sukanta_Biswas for tagging me. This happened earlier with another player. @prillerillan, what happened with this other player is that both of them had the exact same user ID #. I am going to tag @QueenB who is the moderator here in the community and she will write you privately to get this squared away.

Sukanta_Biswas · April 2019

hello @prillerillan

Image: https://us.v-cdn.net/6030983/uploads/editor/br/hmc3kyyod37z.png

Through this messages, I welcome you to the king community. and i am trying to help you.
you can show me a screenshot of your current level?

prillerillan · April 2019

Not for now.. because My sons account only shows up.

but i give u My id number on My game. I have played for several years

i dont get in on My account only My sons WHO never had played on My phone.

prillerillan · April 2019

This are from My sons account!

prillerillan · April 2019

Look

Sukanta_Biswas · April 2019

hello @prillerillan
thank you for your reply. You did not play the game longtime by logging in with Facebook?

prillerillan · April 2019

Hello ... yes i played every day almost 6 Months or more.

Im on level 1700 something. And it have always been connected with My Facebook account.

Yesterday i logged out from My candy cruch account and then i logged in again. My sons account appear.

If i give u My id number on My account, can that help?

Sukanta_Biswas · April 2019

yes i understand now, i will reply you shortly. please wait 5 minutes

Sukanta_Biswas · April 2019

Do it step by step

Turn on the screen and unlock the phone to view the Home screen. ...
Tap the Facebook icon to open the application. ...
Facebook will open to the News Feed. ...
Tap the "More" icon in the bottom right corner of the screen. ...
Scroll to the bottom of the menu and tap "Log Out" ...
When prompted, tap "Log Out" to confirm.
Open facebook again > tap on 'log into another account' > use your id and log in.
open candy crush saga > tap on pink setting wheel > green setting wheel > logout from facebook > back to home screen
restart your device > open game and click save your progress with facebook

prillerillan · April 2019

Hello..
i have allready did that for a several Times!! It dosent work.

I found in My camera roll a screenshot of My account.

Sukanta_Biswas · April 2019

This is your facebook profile picture?

Wrong account

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