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Dijana
Dijana Posts: 3 Newbie
in Support
I’m playing every day and now I’m in first rank, why? (Candy Crush)
Flag · 1Helpful Sweet Love Haha

Best Answer

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer ✓
    hello @Dijana
    thank you for screenshot , don't worry soon your rank will updated.

    Please remember, for android boosters had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.
    The studio, booster has not yet started the syncing order. So you can face such problems.Here are some tips for not facing this kind of problem in the future,

    • Make your device software auto update.
    • Make your app auto update.
    • Don't open game when battery below 25%
    • Don't accept incoming call when you playing this game.
    • Close all background running app before start this game.
    • Make free device internal memory up to 2 GB
    • See here more tips for safeguard your saved boosters.
    Flag · Helpful Sweet Love Haha

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    hello @Dijana

    Through this messages, I welcome you to the king community. and i am trying to help you.
    Please provide as much information as we can for this issue as well as a screenshot  and I will happy to help look into it.

    Flag · Helpful Sweet Love Haha
  • Dijana
    Dijana Posts: 3 Newbie

    And also I see later, that I lost few levels I was 2222 or 2223, can’t remember, and also I lost many times my boosters, but never mind, I just want my rank back.
    btw thankyou for answer, have a nice day!
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer ✓
    hello @Dijana
    thank you for screenshot , don't worry soon your rank will updated.

    Please remember, for android boosters had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.
    The studio, booster has not yet started the syncing order. So you can face such problems.Here are some tips for not facing this kind of problem in the future,

    • Make your device software auto update.
    • Make your app auto update.
    • Don't open game when battery below 25%
    • Don't accept incoming call when you playing this game.
    • Close all background running app before start this game.
    • Make free device internal memory up to 2 GB
    • See here more tips for safeguard your saved boosters.
    Flag · Helpful Sweet Love Haha
  • Dijana
    Dijana Posts: 3 Newbie
    Hello @Sukanta_Biswas
    Thank you very much for helping me and for this last informations, now I understand where the problem could be.
    Have a nice day! 🙂
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    @Dijana
    Thank you for your kind feedback about my answer – I am glad you are enjoying the community. 
    Feel free to contact us again if you have any troubles or questions  :)
    have a good day 
    Flag · Helpful 2Sweet Love Haha

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