Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
How can I report few bugs on candy crush saga.
I used the fish to break jellies on level 2226...the fish went and broke one of the ingredients.. So towards the end of the level i had many moves left and no ingredients to collect.. But on the corner it still showed one ingredient left to be collected.... Also on level 2251 I had only one jelly to burst and even though i had 3 same coloured candies around it .. It dint burst and showed me out of moves... I have a screenshot which better explains this.
Best Answer
-
hello @RITUN
You gave a nice proof. thank you
Basically we facing this type problem for old android device error. but don't worries, i am trying to resolve.here some Troubleshooting check please
TS 1. Restart Your DeviceYou can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.
TS 2. Check your app updateApp developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update.That is why it is essential to regularly update all your apps or at least the ones you use daily.If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device,you can see if there is an update manually: See here How To Update manually.Go to SettingsScroll down and tap About device (About phone, About tablet)Tap Software Update or System update.TS 4. Clear App CacheIt will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
TS 5. Free Up Storage SpaceTo make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
TS 6. Make Sure Stable Internet ConnectionThe slow or unstable network connection can also lead to app crashes on Android,
I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day
Answers
-
hello @RITUN
You gave a nice proof. thank youBasically we facing this type problem for old android device error. but don't worries, i am trying to resolve.here some Troubleshooting check please
TS 1. Restart Your DeviceYou can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.
TS 2. Check your app updateApp developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update.That is why it is essential to regularly update all your apps or at least the ones you use daily.If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device,you can see if there is an update manually: See here How To Update manually.Go to SettingsScroll down and tap About device (About phone, About tablet)Tap Software Update or System update.TS 4. Clear App CacheIt will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
TS 5. Free Up Storage SpaceTo make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
TS 6. Make Sure Stable Internet ConnectionThe slow or unstable network connection can also lead to app crashes on Android,
I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day -
