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My daily treat calendar has vanished all together, why????
Answers
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Hi @Marylee_Jensen, are you playing the game on king.com? Candy Crush Saga it is no longer supported through king.com. The games on king.com are Flash related but 2 years ago the studio switched to HTML5 so Candy Crush Saga is not supported on king.com anymore. You can read more about it here: https://community.king.com/en/blog/discussion/246625/is-your-browser-ready-for-html5#latestIf you were playing on king.com then you will have to find another way to access the game. Either on a browser through Facebook, mobile devices or Windows 10 on a computer and then you have a choice of logging in with Facebook or the Kingdom.
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Hi @Marylee_Jensen, since you are playing the game on a mobile device, could you possibly test something for me? I am wondering if it's a Facebook glitch. Could you possibly log out of Facebook and log into the Kingdom? If you never played through the Kingdom before please follow the steps on here: I would like to find out if it's still the same when playing through the Kingdom in which case it would be a King game glitch. So how about you help me by doing this and letting me know if you see it working again through the Kingdom. Thanks.
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Hi guys, here's the scoop! Chances are you are not getting anything because you are either playing the game on king.com which is the old version using Flash, or if you are on Facebook your game might have gone back to the old version. You can try to fix this by following this blog: https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1
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Hi @Jules_Jules-2,
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about this here: https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters
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I have had many more boosters in the past (before I switched phones and lost all) with no problems. This is so frustrating - there's an issue where you tell players to make sure they aren't playing on the King website (which I wasn't and noted in my comment), that there is really no reason why the Daily Treat Calendar shouldn't be showing up, and so the logical answer is to uninstall and reinstall. It doesn't make sense that this would lose boosters.
