Sugar Drops in Candy Crush Saga - Information and feedback

Jelly_Jenny · April 2019

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Hi everyone,

Community Moderator here

Some of you may have noticed that your Sugar Drops are not appearing in your game map. Additional features like Sugar Drops can be tweaked and changed but before doing that, the Game Studio needs to run a trial with a selected group of players.

Unfortunately we cannot impact on who is in this trial but regardless the Game Studio does try to ensure that all players have a great gaming experience.

I will be updating this thread for any further update as I keep receiving them.

During these trial periods player feedback is always valuable, so don't hesitate to leave them in the comment section of this thread.

UPDATE June 13th

As mentioned on the previous update (Update May 8th), the game team is testing how Sugar Drops, which is one of the oldest features in the game, is relevant in the context that the game is today. The team is testing how new reward system fits into this context. Thanks for continuing feedback - it's greatly appreciated!

UPDATE May 8th

Every now and then, our Developers revisit old in-game features in order to improve them further and at times they even consider removing them to make space for others, potentially, even more exciting features.

Sugar Drops was introduced 4 years ago, making it one of the oldest still running features in the game. Back then, the game didn’t have many features and in general it looked very different. Currently we have a vast variety of exciting events where players can collect candies and earn delicious rewards.

The aim for the Game Studio is always to create new and fun features for our players. With this aim in mind, they are currently testing to remove Sugar Drops so they can see whether this feature is still relevant in this new context. Or is it time for this feature make way to a new classic.

We understand you’re apprehensive about this change but just be confident that our Game Studios are always thinking ways to delight our players.

Ellen6498 · April 2019

Sugar drop levels

mercerik · April 2019

@Ellen6498

Hi there! Welcome to the King Community!

I just answered this question an hour ago from someone using the Candy Crush Saga Facebook App. Are you using the same App?

Please let me know!

Thanks

felixienne · April 2019

Hello, i have the same problem

SuperTapperPlus · April 2019

Does the Sugar Track still exist in the game? If it's gone for all of you then why do I still have it?

_Elsa_ · April 2019

Hi @SuperTapperPlus, I love your nickname! Yes the Sugar Drop challenge is still there. It's gone for some players because they are playing on the old version of the game. You have to play through the new version which you probably are doing. You can read more about thie problem here:

https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

Von_3 · April 2019

today I cannot get sugar drops when playing on pc - what can I do?

_Elsa_ · April 2019

Hi @Van_3, are you playing the game through king.com? Chances are you are not getting anything because you are either playing the game on king.com which is the old version using Flash, or if you are on Facebook your game might have gone back to the old version. You can try to fix this by following this blog: https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

Paul_Kingston · April 2019

I too am unable to collect sugar drops today. I am playing on Windows 10 but have also checked on Facebook and sugar drops are missing there also. This is a picture of a sugar drop level and, as you can see, it is just blank.

Image: https://us.v-cdn.net/6030983/uploads/editor/hz/4cndi06zj2qg.png

Von_3 · April 2019

My husband and I play on same pc via Gameroom, logging in and out of Facebook. My sugar drops were there as usual but my husband's had gone. I tried different browser and tried playing on Facebook. Same result - I had sugar drop and he didn't. Saw suggestions that it could be old Flash version but as we are both playing on same platform this cannot be the case. I emailed King and got a reply that said the game developers were trying new ideas to make the game better. If this is the case then the game has just been ruined for my husband. Without the sugar drops it is not worth playing any more.

_Elsa_ · April 2019

Thanks @Von_3, for adding the rest of your comments here. I am going to tag @Jelly Jenny who is the community moderator. She is gone for the day but will see this tomorrow morning. The sugar drop challenge is supposed to be available for all so perhaps she can elevate this to find out what's going on.

Sugar Drops in Candy Crush Saga - Information and feedback

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