Welcome to the Candy Crush Saga Community
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I have always been able to purchase in-app using Itunes on my ipad. This weekend I tried and kept getting the Purhcase Failed error, didn't even have an opportunity to enter my itunes password. I checked with Apple and there is nothing wrong with my account. I am able to purchase other things.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Below are a couple of links to check your mobile devices:
Why can’t I connect to the Apple store
trouble connecting to the Google Play Store.
Hello 👋
Welcome to the sweet King Community
I'm sorry you're having this problem.
I am very sorry but from the Community we cannot manage problems in purchases, due to privacy issues. You must contact technical support directly from your game.
Please read 👉 HERE and 👉HERE all the information.
Thank you and keep enjoying