Have you lost your levels? A guide on how to keep your game saved. Please READ before posting

13468914

Answers

  • KleytonKleyton Posts: 1
    Hello, so my dad has been playing this game for four years now and I went on his ipad to sync his game with his Facebook account, the problem is that all the levels went to zero and now we can't get the progress back and he doesn't remember which email he used to log in game so we don't have a clue on how to get the game back
  • Joseph45Joseph45 Posts: 1,589 Legend
    edited May 13
    Hello, and welcome to the sweetest community around @Kleyton! It’s great to have you here! Try reading and following all instructions carefully found at the links below to see if these help to solve your issue. Let me know how it goes! 
    https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device#latest

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact




  • KleytonKleyton Posts: 1
    Joseph45 I tried the solution you've provided me but none of them helped unfortunately 
  • Hi i deleted my previous fb account...and after creating a new one am unable to back up data.....it keeps starting all over from level one....please help

  • Jelly JennyJelly Jenny Posts: 1,731 Community Moderator
    Your game progress is saved specifically in the previously created FB account. You'll find more information about retrieving your levels from the post above. I hope that helps! 

    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
  • DrMichelineRizkDrMichelineRizk Posts: 0
    Hello I lost my levels because ma Facebook account was hacked how to recover my levels
  • alithabetalithabet Posts: 1
    i thought by connecting to facebook my progress will be saved so that i can use it in case i replaced my phone. now i am in level 1 
    Please any help!!!!!!!!!!!!!!
  • Sukanta_BiswasSukanta_Biswas Posts: 6,922 Superstar
    Hello @alithabet

    We are very pleased that you have joined our king community. Here i am, trying to help you.πŸ™πŸ»

    Please tell me you had try to connect your game first time with facebook or you connected before with other facebook?

    😊 Please fill the survey here πŸ˜‰



  • alithabetalithabet Posts: 1
    Thank you. The problem is solved
    seems that facebook was connecting another account
  • Sukanta_BiswasSukanta_Biswas Posts: 6,922 Superstar
    Hello @DrMichelineRizk

    We are very pleased that you have joined our king community. Here i am, trying to help you.πŸ™πŸ»

    If your facebook is hacked, you can continue the game through the Kingdom. If you have not made a Kingdom id, create it first & contact King Care https://soporto.king.com/contact :)
    😊 Please fill the survey here πŸ˜‰



  • Sukanta_BiswasSukanta_Biswas Posts: 6,922 Superstar
    @alithabet
    Thank you for your kind feedback about my answer – I am glad you are enjoying the community.
    Feel free to contact us again if you have any troubles or questions. Have a good day  :)  
    😊 Please fill the survey here πŸ˜‰



  • Sarita_JainSarita_Jain Posts: 1
    I have 2 candy crush connected differently with two diff fb accounts. In 1 game I am at level 6. In the other I am at Level 3000+. I accidentally deleted the candy crush app. Once I downloaded it I can only access the account that is level 6. How do I access the other accounts level 3000+?
  • Sukanta_BiswasSukanta_Biswas Posts: 6,922 Superstar
    Hello @Sarita_Jain

    We are very pleased that you have joined our king community. Here i am, trying to help you.πŸ™πŸ»

    Step 1 - Open game app and log out from Facebook. 
    Step 2 - Open Facebook app and log out. then click the option 'Log Into Another Account'. Log in to Facebook using your another ID.
    Step 3 - Restart your device 
    Then open game app again and press the 'Played Before' button.
    See here more details https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
    Have a good day  B)
    😊 Please fill the survey here πŸ˜‰



  • Jelly JennyJelly Jenny Posts: 1,731 Community Moderator

    Hi there :waving: I will move this thread to our post that tells you all about losing your progress.

    This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out. 

    Have a great day!


    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
  • Jelly JennyJelly Jenny Posts: 1,731 Community Moderator

    Hi there, Community Moderator here :waving: To keep the Community tidy, I will move this thread to our post that tells you all about losing your progress.

    This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out. 

    Have a great day!



    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
This discussion has been closed.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard