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Missing my extra lives and boosters
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GretchenSender
Posts: 1 Newbie
in Support
hello, I had to reset my phone to the factory settings. When I logged back into candy crush, I have lost all my extra lives and boosters, on the start screen and in the game. They have all been deleted. How do I get them back? I am synchronized with Facebook. Thanks!
Answers
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Hi @GretchenSender Welcome to the community. To retrieve your progress back, just follow the instructions from this link https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back I hope it help, and a nice day 😊
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Hello @GretchenSender
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻Please remember, for android or i-phone boosters & lives had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.The studio, booster's or live's has not yet started the syncing order. So you can face such problems. We are very sorry for your problem.
Thank you for understand. Have a good day
