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Lost levels
All my levels and progress has disappeared. I have gone back to level 1 on my iPad but iPhone is fine. I have deleted and reinstalled the app without success. I have looked at Facebook and connections seem ok. I have logged out of Facebook and back in without success. I have closed down my iPad and powered back up. HELP PLEASE
Answers
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Hi @JJ180462 and welcome to our adorable Community 😊 I am sorry this is happening to you but don't worry we can solve this together. Please follow the instructions on the link below and you will see how to get your progress back.
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗 -
Hi again @JJ180462 I will ask you to fill in the support form here https://soporto.king.com/contact
Be sure that you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in you will get an automated email message which you have to reply to in order for the team to reach you.
Thank you for your understanding. Have a wonderful day 🤗
