Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Liz_Bailey said:I’m not getting lives from friends either
😥 I have tried everything and I am still having the same problem not being able to receive lives that my friends send me. HELP, please.
Hi there @Melwanda1974 and good day to you. Since you have tried everything, and nothing works, I seek your patience for the problems be fixed because it is known issue. Kindly read below to get some insights. Please continue playing if your gameplay is not affected.
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Don't forget that you can always request plenty more lives at any time from your friends! Also if you use a King account instead of Facebook, you will not encounter this issue.
If your list of friends are missing. King is aware of this issue with the connection between player Facebook profiles and their game of Candy Crush Saga. They are currently working with Facebook to fix this and will get everything back to normal as soon as possible.
In the meantime, we recommend that you do not take any steps to resolve the problem yourself, such as logging out of your Facebook profile or reinstalling the game.
This issue won’t affect the familiar gameplay and your normal level progression.
However, it might mean that you:
You do not need to contact us if you’re experiencing either of these issues in your own game. Once the fix is in place, your profile photo will reappear and Facebook friends lists will return.
