Lost levels

loripogo · May 2019

my phone took a swim in coffee and when I re loaded candy crush on a new phone I was at the beginning. I was on 2600 plus. I’m gutted can you help. It was synced through Facebook but won’t work now. Please help.

Sukanta_Biswas · May 2019

Hello @loripogo

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Install Facebook app on your new device & Log in through same id. Then open game app & click "Played before?"
For more detail see here https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any questions then please do not hesitate to send me a message or posting on category.

have a good day

loripogo · May 2019

I’m still on level 1 it’s not worked 😪

Sukanta_Biswas · May 2019

@loripogo
when you trying to connect with Facebook, what problem you facing?
Show me a screenshot of your game map.

loripogo · May 2019

It just says it’s saving progress

loripogo · May 2019

There is no option other than “played before”

loripogo · May 2019

It is still on the correct level on my I pad but I don’t know how to get it back on my phone.

Sukanta_Biswas · May 2019

loripogo said:

There is no option other than “played before”
OK click on continue 😀

loripogo · May 2019

I did but it’s on level 1!

loripogo · May 2019

How can I get the levels on my I pad to my app on my phone?

Sukanta_Biswas · May 2019

@loripogo
Make sure, you trying log in this game through same id. Or check first your game is active.
https://www.facebook.com/settings?tab=applications

Lost levels

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