Why is Candy Crush not loading.

Judith_KayeJudith_Kaye Posts: 2
Why is Candy Crush not loading.  Is anyone else having the problem.

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  • mercerikmercerik Posts: 2,760 Legend
    edited June 10
    @Judith_Kaye

    Hi Judith! Welcome to the Community!

    What device were you having a problem with? How do you log-in to your Candy Crush Saga Account? Are you Logging-in with your Facebook Account or are you logging-in through the Kingdom Account? How long have you had this problem? 

    Can you take a ScreenShot of this loading issue? Please post the ScreenShot here so we can figure out what is happening with your game.

    Thanks!

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • Tina-37Tina-37 Posts: 10
    has anyone managed to play?

  • Judith_KayeJudith_Kaye Posts: 2
    I am still having the problem.   5 days now.    I am closing in on the 4000th level and can not get Candy Crush to download most of the time.  It has downloaded sometimes but I can completely clean house before it does.   Sometimes it doesn't load other times it takes 15 to 30 minutes to download.   Like today though it is frozen again.   There is no real way to contact anyone about the problems.   I thought it might be my computer but it isn't.   I have cleaned and clear unused files.   You would think to be able to keep adding billions more dollars to their pockets they would be able to invest some of it into updating to better service.

  • Lila_KontLila_Kont Posts: 8
    same problem
  • bearwithmebearwithme Posts: 3,488 Superstar
     Are all of you playing on a PC?  Candy Crush Soda had this problem a few days ago and it had something to do with King's servers.  The game is fine on mobile devices.

    "Jelly Jenny" - this post has "accepted answer" tagged but as you can see by the posts - these players are still having problems loading Candy Crush Saga.  I know there was a problem with the servers and Candy Crush Soda.  Do they have a problem now with Candy Crush Saga?

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner
  • Tina-37Tina-37 Posts: 10
    OMG after 5 days...!!!
  • mercerikmercerik Posts: 2,760 Legend
    I am still having the problem.   5 days now.    I am closing in on the 4000th level and can not get Candy Crush to download most of the time.  It has downloaded sometimes but I can completely clean house before it does.   Sometimes it doesn't load other times it takes 15 to 30 minutes to download.   Like today though it is frozen again.   There is no real way to contact anyone about the problems.   I thought it might be my computer but it isn't.   I have cleaned and clear unused files.   You would think to be able to keep adding billions more dollars to their pockets they would be able to invest some of it into updating to better service.


    @Judith_Kaye

    You did not respond to my question above. If you want to find out why you are experiencing this, you will have to tell me  what device and Operating System you are currently using. Without those information, we can't come up with anything. You have to calm down. 

    Please answer my questions!

    Thanks!

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • mercerikmercerik Posts: 2,760 Legend
    edited June 14
    Hi Everyone!

    Yesterday, I answered inquiries from people with Windows 7 having issues with Candy Crush Saga Stand-Alone App. I went to Microsoft Store and found out that Computers with Windows 7 do not meet the System Requirements for best Experience. Here is the link: 

    https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot:regionofsystemrequirementstab

    Below is the ScreenShot from the Link:



    However, they can to continue to play the game through the Facebook App Version or at the Kingdom Website. I recommend that they use an Up-To-Date Google Chrome Browser because of the issue some of these people were having with Firefox. Another option is by checking their Computer for Windows 10 Upgrade Compatibility. If compatible, it is cheaper to buy the Upgrade than buying a new computer.


    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • mercerikmercerik Posts: 2,760 Legend
    Tina-37 said:
    second day now, two different windows versions, two different laptops! 
    Stilll loading!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Same at gameroom...same at facebook...

    @Tina-37

    Hi Tina! Welcome to the Candy Crush Saga Community!

    What Operating System do you currently have in your Laptops? This will help me figure out what is happening to your game.

    Please let me know!

    Thanks!

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • mercerikmercerik Posts: 2,760 Legend
     Are all of you playing on a PC?  Candy Crush Soda had this problem a few days ago and it had something to do with King's servers.  The game is fine on mobile devices.
    @bearwithme

    These issues that these people are experiencing could have stemmed from a lot of things. It is not necessarily just a King.com issue. If it is, then all of us will be affected. I am using Windows 10 and I don't have any issues whatsoever.

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • Tina-37Tina-37 Posts: 10
    windows 7 and windows 10 (two laptops)
    the game just oppened at windows 10 Later i'll check the old one
    Thanks for the interest 
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