Why is Candy Crush not loading.

mercerik · June 2019

Judith_Kaye said:

I am still having the problem. 5 days now. I am closing in on the 4000th level and can not get Candy Crush to download most of the time. It has downloaded sometimes but I can completely clean house before it does. Sometimes it doesn't load other times it takes 15 to 30 minutes to download. Like today though it is frozen again. There is no real way to contact anyone about the problems. I thought it might be my computer but it isn't. I have cleaned and clear unused files. You would think to be able to keep adding billions more dollars to their pockets they would be able to invest some of it into updating to better service.

@Judith_Kaye

You did not respond to my question above. If you want to find out why you are experiencing this, you will have to tell me what device and Operating System you are currently using. Without those information, we can't come up with anything. You have to calm down.

Please answer my questions!

Thanks!

mercerik · June 2019

Hi Everyone!

Yesterday, I answered inquiries from people with Windows 7 having issues with Candy Crush Saga Stand-Alone App. I went to Microsoft Store and found out that Computers with Windows 7 do not meet the System Requirements for best Experience. Here is the link:

https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot:regionofsystemrequirementstab

Below is the ScreenShot from the Link:

Image: https://us.v-cdn.net/6030983/uploads/editor/tl/jbi6g3c5m769.jpg

However, they can to continue to play the game through the Facebook App Version or at the Kingdom Website. I recommend that they use an Up-To-Date Google Chrome Browser because of the issue some of these people were having with Firefox. Another option is by checking their Computer for Windows 10 Upgrade Compatibility. If compatible, it is cheaper to buy the Upgrade than buying a new computer.

mercerik · June 2019

Tina-37 said:

second day now, two different windows versions, two different laptops!
Stilll loading!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Same at gameroom...same at facebook...

@Tina-37

Hi Tina! Welcome to the Candy Crush Saga Community!

What Operating System do you currently have in your Laptops? This will help me figure out what is happening to your game.

Please let me know!

Thanks!

mercerik · June 2019

bearwithme said:

Are all of you playing on a PC? Candy Crush Soda had this problem a few days ago and it had something to do with King's servers. The game is fine on mobile devices.

@bearwithme

These issues that these people are experiencing could have stemmed from a lot of things. It is not necessarily just a King.com issue. If it is, then all of us will be affected. I am using Windows 10 and I don't have any issues whatsoever.

Tina-37 · June 2019

windows 7 and windows 10 (two laptops)
the game just oppened at windows 10 Later i'll check the old one
Thanks for the interest

bearwithme · June 2019

Thank you @mercerik - appreciate your computer expertise .

Tina-37 · June 2019

problem also fixed at windows 7

dirtydiapers · September 2019

I have windows 10. Candy Crush Saga loads slowly to 100% and still can not play game!!!!

ckelly13 · September 2019

popup_collaboration_panel_button_friends ------is what I see on my level 470 next step... no one is responding for the request for unlocking next episode and it appears the button is not functioning well. I also have not been getting "lives" from friends for several levels, and I always received some eventually.

How can I fix this? Thanks

niceness · September 2020

Screenshot_20200903-134434_Candy Crush Saga.jpg

My game not loading can't go to the shop can't use gold bars n can't use extra move wheel

Why is Candy Crush not loading.

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