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Unknown error message
Answers
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Hello @TamFreeSpirit, Hearty Welcome to the Candy Crush section of our friendly King Community
I am sorry to hear that you are having this issue in your game!! Is this happening on your Laptop or iPad? Will it be possible for you to provide some screenshots with the issue?
Once you provide more details, we will be able to assist you further
** TO reply back, please tap on "Type your Comment" box located below! Looking forward to hear from you. Have a nice day/evening! -
I am unable to take a screenshot as it disappears too fast. I dug a little further and it seems it has me logged in but not synced. So I tried logging out but it says no internet connection. So I went to permissions and it doesn't allow me to add any as it says none required.
If I reinstall the app I will lose my boosters. What are my options please?
Thank you
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Thank you for your quick reply @TamFreeSpirit
By any chance, do you remember what the "Error" message says? I understood that you have logged into the game through King account.... do you have a Facebook account too?
Are you seeing the message that "you are not synced" in the Home page screen? Will it be possible for you to show that screenshot?
Yes, you are right! If you re-install the App, you will be loosing all your saved up boosters -- But, it will be ONLY on that particular device. You said the game is fine on your other devices.... so, you will not be loosing any of your boosters on them as they are stored on the device memory but not in the game
