King.com issue: Why can't I send or receive lives/help on Candy Crush Saga?

Marilyn-3 · June 14

I will be adding your email to my game to see if you can send me a life because nobody else can.

Elsa · June 14

Hey guys, this has been elevated to the studio so we are all waiting for a fix. Thanks to those who posted print screens. I'll tag @Jelly Jenny one more time so she can see the new print screens added here.

Jelly_Jenny · June 14

Thanks @Elsa!

The issue with not receiving lives or tickets and Roadblock being blocked has been reported to game studio, but we do not have an estimated time for a fix. Again, if you are playing on any other platform (mobile, Facebook or Windows 10) you shouldn't have issues.

I realize this is frustrating and I thank for your patience.

cadvan · June 14

You are wrong about Win10 platform not having the ticket problem. I am exclusively using that on PC (not the app) for CCS and have been waiting for tickets for 3 weeks now as well as not able to send/receive lives. King needs to get their thumb out and fix this.

CatLover · June 15

I cannot send or receive help or lives or unlock the next episode
Mac OS X Yosemite, Firefox.
Use king.com site to play
No Facebook

done with level 485, need help from friends to unlock the next episode

haven't received lives from friends in a least 2 weeks, even though I see them and can click the ask friends for help button.

nicci113 · June 15

I wasn't able to for a few days but I can now. It seemed to have reset itself.

mercerik · June 15

@Elsa

I think the Owl Quest that @angiehere is referring to is the Nightmarishly Hard Level.

Elsa · June 15

Well @mercerik we will have to wait for a reply from @angiehere

blutu · June 16

can't send or receive lives, no envelope anymore, got to the end of one level ask for tickets for the next, but haven't received them

Sukanta_Biswas · June 16

Hello choucou
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

The Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts.
They changed some rules for Send lives. Before, you could send lives through open a level, but now you can send Lives after passing the level.
But I do not have any information about how long it can last.

Sukanta_Biswas · June 16

Hello blutu

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

I think you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, the ticket was prevalent for unlocking episodes. But in the present, these options are not active in game. But it still available on old kingdom platform. Not only you, there all kingdom platform user facing this problem.
Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.

The problem will surely be solved, but you have to be patient.

Marley4 · June 16

Why am I not getting any lives from friends. I cannott send lives to them either. This has just happened in the last few weeks.

Sukanta_Biswas · June 16

Hello Marley4
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

I think you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform.Recently There are problems with sending and receiving lives. Not fix yet. Not only you, there all kingdom platform user facing this problem.
Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
Keep a little confidence at the moment. King is trying to solve the problem.

mercerik · June 16

Marley4 said:

Why am I not getting any lives from friends. I cannott send lives to them either. This has just happened in the last few weeks.

@Marley4

Hi there! Welcome to the Candy Crush Saga Community!

The reason why you are having this problem is because Windows 7 does meet the Minimum Requirements to run the Candy Crush Saga App. We've had several inquiries about this in the Community since June 7. Unfortunately, you'll have to Upgrade your Computer Operating System to Windows 10 to be able get the run the App and get the best experience playing the game. It is better to do this now than to wait till Microsoft stop supporting Windows 7 where you wouldn't be able to get updates anymore which is a Security Risk. My advice to you is to check your computer for Windows 10 Upgrade Compatibility. If your computer pass the compatibility test, you'll be saving a lot of money buying the upgrade than buying a new computer. Installing the Upgrade is very easy. You just need to follow the directions from there. You don't need to pay someone to do it. It just requires time to get it done.

Here is the link to the System Requirements from the Microsoft Store: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab

Here is the ScreenShot of the System Requirements from the Microsoft Store.

Image: https://us.v-cdn.net/6030983/uploads/editor/6m/n41u8az36ixd.jpg

Hope this answers your questions and concerns! Please click the "Yes" that I answered your question!

Thanks!

CatLover · June 17

Elsa said:

Hi guys, there is a problem with anyone playing the game on king.com. The lives is not working correctly and it has already been elevated to the studio. We are waiting for a fix.

Still not working as of today, and furthermore I cannot get into the next episode without help from friends.

King.com issue: Why can't I send or receive lives/help on Candy Crush Saga?

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King.com issue: Why can't I send or receive lives/help on Candy Crush Saga?

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