wheel won't load

Priest · June 2019

Playing on my Samsung Galaxy S10, when I lose a level I can't spin the wheel to play on or win extra lives, the wheel won't load, it just buffers for ever. How can I fix this?

firebombmarkus · June 2019

Hi @Priest and welcome to our adorable Community 😊 I am sorry this is happening to you. I will ask you to do some troubleshooting steps for Android devices. Please follow the instructions on the link below and let me know if it helps.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please note that the last resort is to reinstall the game. If you do so, you will lose all the boosters as they are saved on the device's memory. Thank you for your understanding. Have a wonderful day 🤗

firebombmarkus · June 2019

Hi @Priest and welcome to our adorable Community 😊 I am sorry this is happening to you. I will ask you to do some troubleshooting steps for Android devices. Please follow the instructions on the link below and let me know if it helps.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please note that the last resort is to reinstall the game. If you do so, you will lose all the boosters as they are saved on the device's memory. Thank you for your understanding. Have a wonderful day 🤗

Priest · June 2019

My game was last updated on June 10 and I've had the phone for 2 weeks so everything should be up to date. If the problem isn't fixed after the next game update I'll reinstall the game.
Thanks for your help.

firebombmarkus · June 2019

You are welcome @Priest Let me know if it's solved.

Priest · July 2019

If I re-install the game then the booster wheel will load, but if I close the game the problem comes back. I have to keep the game running all the time.

wheel won't load

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