issue: Why can't I send or receive lives/help on Candy Crush Saga?



  • sepemuyosepemuyo Posts: 9
    Hello guys
    I’m delighted to inform you that this has been fixed in Candy Crush Saga.
    If you have any issues or questions please come back to us, we are always happy to help!

    Have a great day. :)
    Hi Sukanta, i still can not send or receive lives

  • Sukanta_BiswasSukanta_Biswas Posts: 8,617 Superstar
    Keep playing. When someone sent you lives, you will find lives box  B) See below 

  • moustachemoustache Posts: 23 ✭✭
    Sukanta Biswas , 

    Even with  me there is no sign of improvement .Do not receive lives and the three -way button also remains unemployed.

  • westmicwestmic Posts: 1
    I beat level 540 and am stuck at the train station. I have asked friends to board many times, but it has been about 2 weeks whereas it usually takes about 24 hours. Interestingly it also will not let me send extra moves to friends when that popup comes up.  
  • cadvancadvan Posts: 9
    Wrong - the problem is not fixed.  still not getting tickets to the next level and probably not sending lives either.  Just got on the game and still no auto fill on the tickets and the last request I sent out went unfilled.
  • springcoloursspringcolours Posts: 4
    angiehere said:
    I'm hoping for a better response than I've received so far; only got the "try these steps" form email that indicates nobody actually read my original message. 
    I'm playing on a Windows 10 desktop, using Chrome and do NOT use/have Facebook, but rather play by way of the site.  I'm using a custom built desktop with massive resources and know my way around a computer well enough to know that my difficulties do NOT originate with my machine, my browser or my ability to operate either of those. 
    For over a week now, I have not been able to send or receive lives or receive help from friends to unlock the next episode.  When the "Ask Friends" window comes up, the "All Friends" tab is blank, the "Candy Friends" tab has player listed, all checked and when I click to send, the window disappears, but nothing happens.  Previous to the most recent update, when I asked friends for help, I got a completely different window with all friends listed and the option to select all.  I always selected that option, clicked send, and the next day I would have lives from friends and the required help to unlock the next episode. 
    Telling me to use Chrome when I already indicated that I do use it is not very helpful.  Telling me to clear my cache when I stated that the cache is automatically cleared when the browser closes is also not helpful.  What would be helpful is to fix the damage done by that last update. I specifically asked if, if the event I elected to download the Microsoft Store app for CC, would I lose my progress and have to start over at level 1 (unwilling to do that unless I get to keep my boosters and have access to the owl quest part of the game) and that question was not answered, so I've not downloaded the app. Giving me gold bars as compensation was very nice, but doesn't fix the problem. 
    I've not been playing forever, but have passed 515 levels and am sitting, waiting aimlessly to open the next episode.  It's been going on long enough that I just open the game, see that I still have no help, still stuck waiting to play the next episode and no extra lives from friends, then move on to the next thing without playing at all. 
    That last update affected another couple of my games as well, so I'm reaching the "fed up" level of frustration.  It's bad enough that desktop-users don't get daily rewards in Soda Crush Saga or Bubble Witch 2 Saga, cannot play quests in Candy Crush Saga,.Alpha Betty or Farm Heroes Super Saga; now the update has fixed it so that the only parts of the game that made it even marginally worth playing have gone belly-up as well.
    As a result, I'm no longer spending money on these games and spending a LOT more time on Netflix and Hulu; at least those work as advertised/expected.  
    angiehere: I have the same issue and am not going back to Candy Crush. Too darn exasperating and my blood pressure wants to be level. So with you I am off to Netflix and Hulu and Lexulous. At least with Lexulous there is not the high frustration level, just nice people willing to play a friendly game.
  • Betty_KellyBetty_Kelly Posts: 57 ✭✭
    I receive some, not all, but I can't send Friends Lives at all now.  That happened just a few days ago.  I'd been able to send them to any Friend I wanted but no more.  I also never have been able to send anyone lives no matter what level I'm on.  Then I could scroll down to levels below me and send those Friends below me in levels.  No more!  To do that, I had to win a level, not just automatically send one.  They can request a Life and sometimes I get the request and can send one, not all the time.

  • Betty_KellyBetty_Kelly Posts: 57 ✭✭
    Not working for me either!

  • Betty_KellyBetty_Kelly Posts: 57 ✭✭
    Sorry but that box does not show up on my Kindle, IPad, FB, or Windows 10.  I do not play Candy Crush Saga on my phone!
  • Betty_KellyBetty_Kelly Posts: 57 ✭✭
    Nope the box doesn't work on my devices.  I don't use my phone!  Back when the old version was on there, I could send lives but that was removed with the update. 
  • remanreman Posts: 1
    I have a problem with sending lives.. I need to finish the quest of candy crush to get rewards. But there is no chart of friends progress (under the word play) that give me choice to send lives
  • CatLoverCatLover Posts: 4
    Elsa said:
    @CatLover, we are coming off a weekend so I didn't expect to see any changes.  Can you play the game elsewhere besides
    This obviously isn't  a new issue, since it was already reported and escalated. So whether or not there was a weekend between my reporting and my response is really not the issue. And no, sorry, I cannot play the game elsewhere. I guess I'll start looking at other options too.
  • Sukanta_BiswasSukanta_Biswas Posts: 8,617 Superstar
    reman said:
    I have a problem with sending lives.. I need to finish the quest of candy crush to get rewards. But there is no chart of friends progress (under the word play) that give me choice to send lives
    Hello @reman
    Welcome to king community 
    When you pass a level, you can send Lives. You can choose an easy level.
  • Sukanta_BiswasSukanta_Biswas Posts: 8,617 Superstar
    moustache said:
    Sukanta Biswas , 

    Even with  me there is no sign of improvement .Do not receive lives and the three -way button also remains unemployed.

    The Lives box will be visible, When someone sent lives to you. The process has been reset so should wait a bit.
  • Betty_KellyBetty_Kelly Posts: 57 ✭✭
    edited June 18
    I've passed numerous levels in the past and could send lives to Friends down below my level.  Now I can only send it to the one and only Friend that is ahead of me.  Why did it stop allowing me to scroll down to Friends in lower levels to give them a Lives?  A Tech Support person was the one that told me what to do and it worked like a charm for awhile; but about 2 or 3 days ago, it stopped. Need HELP!
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