Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost gold bars
Answers
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Hello Benrkia
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
You might have bought something wrong, so the 25 Gold Bars is not currently there. We need your game id, to check information about it. See here https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Our community Moderator @Jelly Jenny will contact you soon by personal message. Keep eyes on the message box. -
@primesagar Hi and welcome, pleqase check your game and device are up to date and clear the cache from your app store or browser. log out and restart your device and then log back in, ensuring the correct details, as you may have become disconnected from the server
If this does not work as the community can not deal with gold bar issues you would need to contact customer support
Please email Player Support directly from the game.
When sending an email directly from the game,
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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Hello and welcome to the sweet King community.
I hope you solve your problem by following the steps indicated by Freddy. Please note that when contacting support, the responses may be sent to your spam. We advise reviewing it.
We will be here for anything you need.
Thanks and keep enjoying
