Sync King account to facebook problem

kazimiera · June 2019

Hello, I have a problem. I can't synchronize my King account with Facebook. Only this message is displayed in the settings, and when you connect to your facebook account on your phone is level 1, and on KIng 3259...

"Score and progression sync

You have already synced your progress."

Moderators, please help me

Sukanta_Biswas · June 2019

Hello kazimiera
We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

According to your statement, the game has already been synced with a different Facebook. Try to remember, you had a Facebook account before. I'm tagging @Jelly Jenny for your convenience.
Let me know.

kazimiera · June 2019

@Sukanta_Biswas
Yeah, the account was once connected to Facebook. Unfortunately, the old fb account was accidentally deleted and I lost access to it and set up a new one. Is it possible to transfer progress to a new account?

Sukanta_Biswas · June 2019

kazimiera
Sorry, the game can not be transferred. But you can play through the Kingdom. If you have problems with Lives, please let me know. You can add real friends to the Kingdom.

Jelly_Jenny · June 2019

Hello @kazimiera

It's not possible for you to move games from one Facebook account to another, but contact our Player Relations Team through here and they will be able to help you.

Make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic.

Woowoo · August 2019

I need to sync my king and fb candy crush

everydayallday · August 2019

I can’t sync my accounts

Tewodros12727 · December 2019

Sync king & Facebook account problem???

tinamf · December 2019

I can’t get mine to sync and my level was over 3000

Sukanta_Biswas · December 2019

tinamf said:

I can’t get mine to sync and my level was over 3000

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct information.

What device are you using for the game?

Did you synced before the game to Facebook or the Kingdom?

Let me know, I'll ask you to do some troubleshooting checks.

tinamf · December 2019

I play on my IPhone. I’ve been linked to Facebook for years. Also, I cannot send or receive lives anymore.

Sync King account to facebook problem

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