Boosters gone

JuusuMJuusuM Posts: 5
My candy crush was connected with my kings account but my phone broke and now I’m missing all the boosters I had.

Answers

  • ElsaElsa Posts: 17,845 Superstar
    edited June 24
    Hi @JuusuM, welcome to our community.  Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this here.  You can also read about Safeguarding your collected boosters here.  If any of those boosters were purchased then that needs further direction.

    I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. 



    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • JuusuMJuusuM Posts: 5
    Okay but build a bot had lost too..
  • ElsaElsa Posts: 17,845 Superstar
    Build-a-Bot is an event so the studio can't reimburse you for rewards that you won.  It can only be reimbursed if you purchased them.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
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